Clovia.com — Query about delivery date

Hii this is imran here actually I order something on clovia and it was destined to be delivered on 22 th April but I didn't even received it on 23 rd as well besides when I check my order status in clovia app it shows me order dispatched nd when I track it by the help of tracking ID it shows the location which is approximately 10 kilometres from where I ordered nd given location can somebody help me out why it was not delivered to my door step as clovia .com promise about