Clovia.com — Refund not initiated till date even though the payment was received on 19th January to Clovia, customer has to follow up.

Made the order on Clovia on 18th January 2023 however due to some technical error the order could not be confirmed, I was asked by clovia team to check the payment status with the bank also and gave confirmation to Clovia team that the payment has been received in beneficiary account as per the information received from the bank.
Order ID: 14700608
Total Items: 5
Total Price: 1128.00
Till date customer service team keeps on telling me that the refund has been initiated and they have not confirmed me the date when they had raised the request for refund in written.
Pathetic service by clovia team that the customer has to keep on doing follow up for the refund and till date there is no solution neither a written proof which is shared with the customer that they have initiated the refund.

Highly dissatisfied and harrassed.