Clovia.com — Refund not received from Clovia for the product returned

I had ordered 8 pieces of bra on 1st Feb Order no: 14882048. The same was returned at one go due to size issues, post-talking to your customer support team.
Out of 8, i received 5 as exchanges on 8th Feb, but rest 3 is still
pending. since 8th Feb i have been calling up and following up for exhange or atleast refund. all the time your team said they have initiated refund of the rest 3. today is 1st of March, nearly a month and so far i have not received any refund.
Today when i called the customer care, she was not in a position to even listen to me. rather it was same that this has been escalated and will be settled in 24 hours, past one month i have only been hearing this and nothing else, neither received any call back, nor received any response from the team via email.
Seems like mere fraud/cheating case.
1. total amount i spent for 8 products ORDER NO. 14943040 ₹1184.00
2. received 5 pieces as exchange ORDER NO. 14943107 ₹ 990.00 on 6th Feb
since then i have spoken to the Clovia customer care, every day till today. no resolution yet. this has costed my money, my time, my effort and my belief on online ordering
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