Clovia.com — they're not fulfilling my prepaid order as well as not returning my money

Address:

Purple Panda Fashions Pvt Ltd. A-110, Ground floor, Sector-5, Noida, Uttar Pradesh, India Pin: 201301

I placed an order worth rs 693 on 02nd june on clovia and the delivery date was 17th june. Today is 10th july nd they've not even shipped my order. They're neither responding to my complaint on chat, customer care, facebook or instagram. Nor are they refunding my money. They're not responding to any customer (I read many complaints on facebook and instagram) please help me get my refund from this fraudulent ecommerce company.