Clovia.com — Wrong items and non returnable

Address:

India

I ordered mask and gloves from clovia.com for rs 1600. After months of wait i got 4 sanitary pads approx 800 rs. For few days they didn't update it as delivered on their website. So i couldn't initiate return.
Now its updated and items are marked as non returnable. No one picks up the call.
Order number 6221650