[Resolved]  Club Factory — money withdrawn without my information

Address:

Mumbai City, Maharashtra, 400081

I had purchased 2 bluetooth earphones from club factory on 19th of june 2019

So[protected]
So[protected]

For two months the tracking status was : custom clearance

After following up with them finally they refund the money
$ 9.71 usd which i had paid them through debit card - google pay

On 10 of august i received a refund confirmation

Before i could withdraw money, in the app i saw that someone else had already withdrawn the money through paytm

My mobile number was changed

There were no notifications for mobile number change no emails that means all this happened at the back end.

I informed the club factory help desk which is worst help desk in this universe

I had no idea how can someone change my mobile number and refund money to some other mode of payment and other mobile number

The response from club factory os very disappointing :

Dear, sorry to hear about that, utr number is right; maybe your account was hacked so someone else withdrawn your money. To protect your information, please do not share your personal information to others, especially the otp in case of any fraud. As you know, to keep your account safety, when proceeding withdraw, you need fill in the phone number and otp. Besides, please change your password to a complicated one regular to stop it from being hacked.

Now tell me when my mobile number was changed in the back end how will i share any otp

I have been chasing their local team in india for nearly two weeks now and despite their promises that the issue would be resolved this has still not happened.

I have accounts with all the online majors including amazon, flipkart etc and have never had a problem with any of them

The help desk is spectacularly useless and have no clue how to resolve this problem...

Having waiting for 3 months for the product, then following up for refund and club factory simple not refunding the payment to the original mode of payment and fooling people by changing their mobile numbers from the back end asking people to not share otp.

I'm sure there are many more people like me who are facing this

#boycottclubfactory