Jun 15, 2018
Updated by AsishBose Amar from Member Relations is an egoistic Employee of
club mahindra urging people who claim their customer rights to leave.
Agree to leave :: but with the proper refund o[censored]nused holidays
Jun 15, 2018
Updated by AsishBose I have raise a complaint on :: https://consumerhelpline.gov.in with docket id :: 778167 too.
Jun 15, 2018
Updated by AsishBose There were some apology related recrediting of holidays due to some atrocious act by the
club mahindra Employees @Poovar. I have the mail concerning the same.
I was asking Amar about using those recreditable holidays for the booking requested. Still an egoistic no was the answer.
Anyways the blue membership is just to pay ASF and lapse the days.
Now if the same cannot be done by you guys then there apology stands void and then, is it a charge against IPC 140, 120A, 464, 500, 499 which should be taken both as a criminal offence and as a consumer offence.
Also on the criminal offence terms :: 354A against the
club mahindra employee at poovar and the employees who tried to cover up for it.
Jun 15, 2018
Updated by AsishBose Sorry it was IPC 420 and not 140. My mistake ..! Apologies
Jun 18, 2018
Updated by AsishBose Amar from Member-Relations called yet again on saturday [16th Jun 2018] morning to say that someone else me contact me by end of saturday. Today [18th June 2018] I am still keeping my fingers crossed as a consumer waiting and waiting towards what the honourable member-relations personnel called Amar had said.
Jun 21, 2018
Updated by AsishBose Mr Amar from Member Relations of
Club Mahindra called again on Monday[protected] Evening even though as a customer, I had told that I donot want to speak anymore with him.
This time he told he will be sending the cancellation policy details which I requested almost 2 weeks back.
Yeah
Club Mahindra is happy to see anyone (who questions their tyrrany on customers ) go. But without proper refunds let the law of the land decide on issues, the stess and the humility that the customers suffer under
Club Mahindra.
Note:: still the mail is not sent **
Jun 28, 2018
Updated by AsishBose ClubMahindra Says ::
Thank you for sparing your valuable time to speak with me.
A contract cancellation would be bound by the applicable membership contractual terms. In case the membership is fully paid (100% of the total membership fee), 60% of the same is non-refundable and towards the Admission Fees. While the balance 40% is refundable post deducting all the utilization on the membership such as complimentary nights, resort credit vouchers, holidays taken, any other benefits received as part of the enrolment offer and pending dues. If you’d want to know the refund that’ll be applicable as on today, please let me know and I’ll fetch the details for you. In any case, there shan't be full refund applicable on cancellation of your membership. Rather than cancelling your membership, you can also look at transferring your membership to any of your friend or relatives. Let me know if you’d be interested to explore the transfer option. This is a flexible timeshare product and I’d still recommend that we have a discussion on the best utilization of your membership.
Thank you for giving us the opportunity to be of service to you.
[protected][protected][protected]-----
My Reply to
Club Mahindra::
Hi Amar from Member Experience Management,
Thanks for the policy update.
Now that I have your policy, please find the compensation details from my end.
Compensation against the mental stress given by your folks :: 1 Lakh
Compensation against the false promises made about customer relations : 0.25 Lakhs
Compensation against the lapse policy of vacations for the nonavailability of rooms when the customer tries to book (fraud): 0.25 Lakh
Compensation against the verbal atrocity against my family at Poovar :: criminal case against the accused and whoever tried to cover up with false promises against it.
Along with this I demand a full refund of the initial amount. Where in I give back as a perk the huge variant ASF charges and the nearly begging stage each time when I tried for a booking.
Hope my terms are clear for you. If you have any more doubts in this regards, dont hesitate to call me back.
Regards,
Asish
Jul 03, 2018
Updated by AsishBose ClubMahindra Says::
===================
Greetings from
Club Mahindra!
This is with reference to your mail and the telephonic discussion with my colleague Mr. Amar.
I note that you’re inconvenienced with your
Club Mahindra Membership. Please allow me to have a detailed discussion with you to understand your holidaying pattern and assist you to utilize the best of your membership. Kindly write back to me with a convenient time tomorrow and/or an alternate number for me to establish a connect with you.
We value our association with you and hope to bring may joyful moments with your loved ones.
==================================
My Reply::
========
The joy and happiness
clubmahindra is providing with 'certain people in decisive positions interacting with customers' is truly amazing.
Unfortunately this time the joy has crossed all limits to an ecstasy that as a customer I dont wish to beg anymore with any any representatives[ yes that is the real experience for any customer on a lower season as year after year you guys shrink the availability for lower customers forcing them to upgrade, or lapse his holidays purchased by hard earned money or leave with none of the amount that he payed with the tricks of mathematics] from
ClubMahindra .
I have made my statements clear in my previous mails as Amar from
ClubMahindra interacting for over a month has proved that he-representing
clubmahindra bears no courtesy to the holidays of the customer and just corners them to upgrade and neither to the apology statements for mishaps from
clubmahindra of the past.
Now that it has crossed limits, I dont wish to explain anymore on what all has happened again and again.
I am wiling to move it legally contacting the different government and judicial channels available for all the mental and monetary stress that clubmahindras has provided me at the time of holiday booking and via the staff of certain resorts covered up by the member relations with apology which they don mean at all.
Transfer of this kind of a membership with such a great back end team which literally makes the customer beg is the worst thing I would do to any enemy. Forget about my friends and family.
You can contact me back with reference to my last email and how better the refunds could be which on the other hand, we can talk in terms of the charges that I had explained in the last resort of an Indian citizen- the judiciary.
Note[ Amar had mentioned that someone else would call on monday evening and I did not expect just an email at 8:57 pm on monday. This clearly shows the level of dedication that
clubmahindra has for customers ]
Hope you have understood my mail and if you wish to contact me regarding a talk on refunds, then please get revert::
Time :: 6:00 pm [[protected] ]
Jul 06, 2018
Updated by AsishBose Note::
Club Mahindra
I received a call stating that I will get the details of my eligibility and numerics of refunds to decide on my further plans by EOD[protected] . So signs of it till now.
Jul 17, 2018
Updated by AsishBose It has been a week and more since
Clubmahindra has asked my convenient time on 10th June and the same was responded to. No replies no responses from the frauds yet. Keeping my fingers crossed to see how far it goes
#ClubMahindraFrauds
Jul 19, 2018
Updated by AsishBose ClubMahindra wrote as :: Dear Mr. Bose,
Greetings from
Club Mahindra!
It is indeed with regret and deep concern I note that you are looking for options to dissociate from your
Club Mahindra Membership.
While cancellation of your membership wouldn’t be the best solution and definitely not in the best interest of both o[censored]s, I’d recommend you reconsider and we’ll discuss the best possible options to utilize your membership.
In case if the membership is fully paid (100% of the total membership fee), 60% of the same is non-refundable and towards the Admission Fees. While the balance 40% is refundable post deducting all the utilization on the membership such as complimentary nights, resort credit vouchers, holidays taken, any other benefits received as part of the enrollment offer and pending dues.
As per the signed contractual terms, I’ve appended below a table that shall give you the details the refund applicable on cancellation for your ready reference.
S. No
Details
Value (INR)
1
Membership Cost
141108
2
Membership Tenure
25
3
Holiday Start date
1-Jan-11
4
Date of Cancellation Request
6-Jul-18
5
No of years from HSD till current date
8
6
Principal Paid till date in Rupees
155634
Deductions in INR
7
60% non-refundable Admission Fees
84664.80
8
Pro-rated Entitlement Fees
16966.98
9
Cost of RCI enrolment (2 years)
3000
10
Cost of Special offer nights Consumed
21000
11
ASF Outstanding
0
12
Value of RCV Consumed
3000
13
Cost of White Goods Delivered (If Any)
0
14
Service Tax Paid
15. Total of 7 to 14
Total Deductions
128631.78
16. Difference of 6 - 15
Refund Amount
27002
Please note that the refund applicable shall vary based on the above particulars and on the date of request registration for cancellation. At this moment, we aren’t raising cancellation against your membership. Should you wish to proceed with cancellation, please reply to my mail with your consent to proceed with cancellation with the above applicable refund and we shall take it forward accordingly.
"Make Every Moment Magical" states our intention. It is the credo we live by and it is what we aim to deliver every single time you connect with us, wherever that may be.
We value our association with you and hope to bring many joyful moments with your family.
===========================================================================
My Reply::
Hi Laxmi,
Thanks for the email.
As mentioned by you before cancellations is really not going to be the motto which really benefits
ClubMahindra and Myself.
The 27K out of the ~150K which tends up to 18% with
60% non-refundable Admission Fees
84664.80
is obviously not acceptable as a Consumer of
Clubmahindra Membership.
Also I did not recieve any call after you had spent my time replying with a convenient time. Anyways thats the wish of
ClubMahindra on whether they want to contact me or not. It jsut shows the professionalism.
With the Consumer Rights of the consumer may I ask the below questions:: Infact from member Relations I expect a detailed reply to every point I raise.
Right to be informed::
1. Why do we have a vary in ASF every year ?
2. When a member tried booking, and it was not allowed, why do you guys breeda lapse of holiday policy ?
Right to choose ::
1. If
Club Mahindra Changes the consumer seasons every year [ changing just weeks in middle to a higher season ] cornering the consumer to a higher season denying the consumer the right to choose, what conpensation is due on
Clubmahindra against members who have fallen to the trap ?
Right to seek redressal ::
1. I am not happy with the product and the non-refundable policy of 84K and seek a redressal in this regards.
With the right of a Tax Paying Civilian Citizen of India may I ask ::
Do
Club Mahindra reserve the rights to coverup for Criminal offences by giving false/fake promises to the consumers - member of
Club Mahindra ?
Do
Club Mahindra reserve the right to do Offence against :: 354 A of the IPC against any member ?
and then Do Member Relations reserve the right to Coverup with false promise:: IPC 420 by Member Relations ?
Also Please confirm if the
postal address of commute for
ClubMahindra is ::
Mahindra Towers
2nd Floor,
17/18, Patullos Road,
Mount Road,
Chennai – 600 002.
Tamilnadu, India.
Tel : +[protected]
Fax : +[protected]
Jul 31, 2018
Updated by AsishBose No Reply from
CLub Mahindra for the last 2 weeks.
