[Resolved]  Club Mahindra Holidays — cancellation and refund of membership amount

Website:

www.clubmahindra.com

Bought club mahindra white studio membership with down payment of 29, 000/- and emi option. All the emi paid and approximately in total 400000/- rs paid.
Always after a very hot discussion we are able to get the holidays. From last two years that too not possible. Hence i have decided to cancel the membership but yet they are not cancelling and are not refunding the membership amount.

Total refund amount 500000/- (Membership cost + annual subscription fees).

Ganesh rajkondwar
To:[protected]@clubmahindra.com
16 feb at 12:49 pm
Please lift the phone.

Iam really in need of money.

Pune person has called me. I have clearly told him that i want cancellation of membership.

Please speed up the process.

And at least now tell me when iam going to get the money.

Sent from yahoo mail on android

On fri, feb 16, 2018 at 12:20 pm, ganesh rajkondwar
Wrote:
Mr. Jijo
Could plz update me whats happening really and when iam going to get the money.

Its really very very painful to talk with you.
But i dont have any other way than talk to you.

Please help me to get outoff this.

Again and again its really painful. Iam day by day loosing what to say.

Again iam begging for my own money.

Sent from yahoo mail on android

On thu, feb 15, 2018 at 1:54 pm, ganesh rajkondwar
Wrote:
Mr. Jijo
Please update or give me the concerned person contact details.

Also please define your 'some time', 'as soon as' time frame.

Again and again i am saying that whats a procedure for refund. Please please give proper update.

Sent from yahoo mail on android

On thu, feb 15, 2018 at 10:20 am, memberrelations
Wrote:
Dear mr. Rajkondwar,

Greetings from club mahindra!

Further to our telephonic conversation, i have marked your request to our concern team and the same was communicated to you. We are working on your case closely, and shall update you with further details once we received from the team.

We request you to allow us some time to work on this we shall surely keep you updated. Please be assured that this is only because it is our endeavors to assist you with a correct and deserving redressal.

Please write back to us in case you need any further assistance.


Warm regards,
Jijo paul jose
Login to _www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

For feedback, enquiries and service requests please call[protected]. If you are calling from outside india, please dial [protected].

(Business timings (Ist): 9:30 am to 06:30 pm, monday - saturday. Closed on sundays & public holidays)

Or email [protected]@clubmahindra.com

All new club mahindra mobile app is now available on play store and app store. Download now google play (Bit. Ly/2dfojou) and app store (Apple.co/2ezdnot) and experience host of new features.

— original message —
From: ganesh rajkondwar ([protected]@yahoo.co.in)
Date: thursday, february 15, 2018 07:04 am
To: [protected]@clubmahindra.com ([protected]@clubmahindra.com)
Subject: re: re:'mhril=[protected]' your club mahindra membership

Mr. Jijo
Yet no update.
Whaen iam going to get refund.
Please please refund my money.

Sent from yahoo mail on android

On wed, feb 14, 2018 at 12:48 pm, ganesh rajkondwar
Wrote:
Mr. Jijo
Same question
When iam going to get the money?

Its almost 2 weeks now but yet roadmap is not clear.
What kind of procedure. Are you really worried about the customer satisfaction?

Sent from yahoo mail on android

On fri, feb 9, 2018 at 6:10 pm, memberrelations
Wrote:
Dear mr. Rajkondwar,

Greetings from club mahindra!

Further to our telephonic conversation, i have marked your request to our concern team and the same was communicated to you. We are working on your case closely, and shall update you with further details once we received from the team.

We request you to allow us some time to work on this we shall surely keep you updated. Please be assured that this is only because it is our endeavors to assist you with a correct and deserving redressal.

Please write back to us in case you need any further assistance.


Warm regards,
Jijo paul jose
Login to _www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

For feedback, enquiries and service requests please call[protected]. If you are calling from outside india, please dial [protected].

(Business timings (Ist): 9:30 am to 06:30 pm, monday - saturday. Closed on sundays & public holidays)

Or email [protected]@clubmahindra.com

All new club mahindra mobile app is now available on play store and app store. Download now google play (Bit. Ly/2dfojou) and app store (Apple.co/2ezdnot) and experience host of new features.

— original message —
From: ganesh rajkondwar ([protected]@yahoo.co.in)
Date: friday, february 09, 2018 04:58 pm
To: [protected]@clubmahindra.com ([protected]@clubmahindra.com)
Subject: re: re:'mhril=[protected]' your club mahindra membership

Mr. Jijo
It's again clubmahindra is not committed to words. As per your words on last week yet the picture is not clear and yet your procedure for refund is yet to clear.
Please please request not to test ones patience.

Sent from yahoo mail on android

On fri, feb 9, 2018 at 4:15 pm, ganesh rajkondwar
Wrote:
Yet no update mr. Jojo

What's going on. Your date of 6feb to call and update. Now its 9 feb but no update.

Sent from yahoo mail on android

On thu, feb 8, 2018 at 10:53 am, ganesh rajkondwar
Wrote:
As per mr. Jijo before 6 feb matter will be settled. Now what happen another 2 days. Request mr. Jijo call back.

Sent from yahoo mail on android

On thu, feb 8, 2018 at 10:33 am, memberrelations
Wrote:
Dear mr. Rajkondwar,

Greetings from club mahindra!

Further to our telephonic conversation, i have marked your request to our concern team. We are working on your case closely, and shall update you with further details shortly.

Please be assured that this is only because it is our endeavors to assist you with a correct and deserving redressal.

Please write back to us in case you need any further assistance.


Warm regards,
Jijo paul jose
Login to _www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

For feedback, enquiries and service requests please call[protected]. If you are calling from outside india, please dial [protected].

(Business timings (Ist): 9:30 am to 06:30 pm, monday - saturday. Closed on sundays & public holidays)

Or email [protected]@clubmahindra.com

All new club mahindra mobile app is now available on play store and app store. Download now google play (Bit. Ly/2dfojou) and app store (Apple.co/2ezdnot) and experience host of new features.

— original message —
From: ganesh rajkondwar ([protected]@yahoo.co.in)
Date: thursday, february 08, 2018 07:43 am
To: memberrelations ([protected]@clubmahindra.com)
Subject: re: re:'mhril=[protected]' your club mahindra membership

Mr. Jijo

I have not get any update. As per your commitment on 6 feb ur going to call. But yet to receive ur update.

Sent from yahoo mail on android

On fri, feb 2, 2018 at 2:27 pm, memberrelations
Wrote:
Dear mr. Rajkondwar,


Greetings from club mahindra!


It was my pleasure speaking to you over the phone. Basis our discussion, we completely understand your concerns with regards to refund and cancellation.

As per the discussion, we would like to inform you that we have forwarded your request for cancellation and refund with the concerned team. Please allow us sometime to work on this and shall update you with further details at the earliest possible.

Assuring you best services always!


Warm regards,
Jijo paul jose
Login to _www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

For feedback, enquiries and service requests please call[protected]. If you are calling from outside india, please dial [protected].

(Business timings (Ist): 9:30 am to 06:30 pm, monday - saturday. Closed on sundays & public holidays)

Or email [protected]@clubmahindra.com

All new club mahindra mobile app is now available on play store and app store. Download now google play (Bit. Ly/2dfojou) and app store (Apple.co/2ezdnot) and experience host of new features.

— original message —
From: ganesh rajkondwar ([protected]@yahoo.co.in)
Date: monday, january 29, 2018 02:12 pm
To: [protected]@clubmahindra.com ([protected]@clubmahindra.com)
Subject: re: re:'mhril=[protected]' your club mahindra membership

When iam going to get refund
Can any one have answer

Plz plz iam begging for my pan money
Get yahoo mail for mobile

On tue, dec 19, 2017 at 10:40 am, ganesh rajkondwar
Wrote:
It's redaculas i have already given the confirmation

You people are, no words

Shameless people hopeless people
And anand mahindras worst company

Go to hell you people

Sent from yahoo mail on android

On thu, dec 7, 2017 at 3:04 pm, memberrelations
Wrote:
Dear mr. Rajkondwar,

Greetings from club mahindra!

Based on your discussion with us and your request for cancellation of membership, we are concerned that you have decided to opt out.

As per the membership rules, we would like to inform you that there is refund applicable on your membership after deductions and in view of the large amount your stand to lose would therefore urge you to reconsider your decision.

Membership cost 337087
Amount paid till date in rupees 337087
Deductions in rs:
60% non refundable admission fees 202252.20
Pro rated entitlement fees 26966.96
Cost of rci enrollment 3000
Free nights and rcv's 0
Asf due 0
White goods 6500
Total deductions 238719.16
Refund amount 98368

On our part we promise that we will look into the issues that have led to your decision and rectify those that are within our power to correct.

The unused paid holidays could be used before cancelling the membership. Please give us your final decision on this membership.

Please feel free to write to us at [protected]@clubmahindra.com

We hope that you will renew your trust in us and we look forward to offering you many years of memorable holidays with us.

Warm regards,

Prasanna shetty

Member relations.

Login to www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

For feedback, enquiries and service requests please call[protected]* or email [protected]@clubmahindra.com.

*business timings: 9:30 am to 06:30 pm, monday - saturday. Closed on sundays and public holidays

Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.