Club Mahindra Holidays — Club Mahindra Membership | Fraud, Dishonesty and Miscommitment

Address:

Chennai, Tamil Nadu, 600002

I herewith wish to report the pathetic experience with MHIL & the dishonest, deceitful manner of luring clients by “Club Mahindra Holidays” of Mahindra Holidays & Resorts India Limited (MHIL).

Membership no. 2749297.

Things started with a phone call to attend presentation of "Club Mahindra Holidays" at Delhi with some free gifts offer. However at presentation (by Mr. Anup Tiwari and Mr. Taresh gaur) I was told to buy membership then and there by saying offers won't be available afterwards. I was not willing to take such membership but Mr. Taresh Gaur added few more offer which they said and showed as especially arranged for me and only for today.

Below were the list of offers and commitment they gave me which were suppose to get fulfil within 15 days of our enrolment for the package.

1) 1 Week Worldwide Holidays
2) 5ngt/6day Club Mahindra Holidays
3) 3000 Food Voucher
4) 40K Kaylan Jewelry Voucher (unconditional)
5) 5000 Cash Back on down payment
6) 5000 cash back after 6 EMI Realization
7) HFRP Point 10 K (On Referral Benefits)- will be credited one time from their side.
8) 2ngt /3 days Gift Voucher
9) Multiple Voucher for i.e Cafe Coffee Day, Lakhme Saloon etc.
10) Cross Road 15K

After having being forced into buying membership on 12th march 2017.We were suggested by the executive to use above services as company offering and experience the association, if you feel satisfied then continue the membership else you can withdraw after down payment and 3 EMI's.

Now the thing is I am struggling for completion of their said commitments/offers as mentioned above.
Till now I have not received any letter mentioning all of the above commitments made especially 40K Kalyan Jeweler's Voucher (unconditionally).

I have been chasing with the executives for 3 months now and every time they have readymade answer as (its on way and will reach in 3-4 days or Kalyan Jewelers Voucher were wrongly dispatched as conditional one). Now after my patience level reached to height and I changed my tone because of their daily plays around excuses and failing on to their commitments now one of the executive asked me to directly contact his manager for approval status for the various commitments that were made outside the standard offers.

As of today my card has been charged for approx 55K and I have not used even a single service due to the fact I can see its more cheating and dishonest to customer and get a package sold.

Its a fail of service delivery and its a fraud, dishonesty, cheating to sell a package to people and due to which I want to cancel my membership and request to revert all payments made till date.

I sent a email complaint on [protected]@clubmahindra.com but it didn't worked in solving the same. Complaint number=[protected] 2.

Dispute execute from MemberRelations arranged a meeting with those two executive again. Mr. Taresh Gaur again assured me to send a mail as confirmation on points he promised to fulfill. But he didn't turned up and again neither picking any of my call nor reply for message even when I contacted his junior Mr. Anup Tiwari, I came to know he is even not picking his call too.

You can reach me on my mail id vinay.[protected]@gmail.com

Regards
Vinay Paul
Mob:[protected]