Club Mahindra Holidays — malpractice, cheating and fraud

Address:

Mumbai City, Maharashtra

I was the victam of sales geemiks adopted by club mahindra. And I bought the membership in July, 2013. (Membership ID[protected]. I was busy with my work and could not utilize any of the free holidays even. Not even the promotional holidays and movie tickets which they give for attending their sales presentations. I tried to get my first holidays booked in December, 2013 for 25th January, 2014. And after that I started realising my decision to take this membership was absolutely wrong. One by one most of the promises made by the sales team started proving wrong. Higly dissetisfied with the responses from the sales team, I decided to cancel my membership and ask for refund (till then I had paid some Rs. 83000/-) That's when I was told that you are not entitled to any refund !!! On top of that, I clearly mention on 21st Jan, 2014, to them not to charge any further EMIs from my credit card. But on the very next day. i.e. 22nd Jan, 2014 they have charged an EMI of Rs. 24900/- (Totaling to 107900/-). What is this? On one hand you already have received my request for cancellation of the membership and on the other hand you are charging an EMI regardles of my clear instructions and warning to take a legal action on that?? I request this forum to please help me out get my hard earned money back from this Cheaters. Regreat that day, when I entered Club Mahindra office. I am attaching the mail conversations I had with club mahindra member relations. Regards, Ankur Khakhar +91-[protected] ====================================================================== Dear Amol, This is pathetic, and I have never seen such a cheat company in my life. On 21st January, 2014 (yesterday), I have clearly mentioned that I unauthorise Club Mahindra or any of its employee or representative to collect any payment under what so ever head from my credit card the details of which are unfortunately available with you. Any violation for this will be subject to legal procecution. And guess what?? at 18:25 on 22nd January 2014 (Today) I get a message from my bank that you have charged Rs. 24900/-. Don't you feel this is sheer cheating your customers? I request you to immidiately reverse the payment that you have collected from my card. If I do not witness immidiate action by tomorrow morning before 11:00 am, I will no choice but to go and file an FIR aginst Club Mahindra. One more thing I have already raised a dispute with my bank and I will certainly not make any payment for this transaction to them. If the amount that you have charged from my account is not immidiately reversed, you will be liable to pay any interest or other charges levied by them on this liability. I wanted to genuinly sort out the things by without straching it further but unfortunately disappointed by your company's attitude. Regards, Ankur Khakhar +91-[protected] On Tue, Jan 21, 2014 at 5:36 PM, Ankur Khakhar <ankur.[protected]@gmail.com> wrote: Dear Amol, Thanks for your response. I have few things to highlight here. 1. Tauheed Alam is not the sales executive who sold me the membership, It is Mr. Atul from Kandiwali Branch, Mumbai. (Another example of how seriously club mahindra takes customer complaints !!!) 2. In my entire conversation I have never asked you to confirm my bookings for Kumbalgarh resort which is blocked for me. I think I have made it very clear that I dont want to continue this membership, so there is no question of paying any further EMIs. Please release the block (Common sense !!!) if you have not released till now. At least some of the other member will be able to utilise it. 3. I have clearly mentioned in my last email and mentioning once again here, I unauthorise Club Mahindra or any of its employee or representative to collect any payment under what so ever head from my credit card the details of which are unfortunately available with you. Any violation for this will be subject to legal procecution. 4. Further I understand from you reply that, if I opt to cancel this membership, according to you, the refund amount to which I am entitled is NIL. Even if I did not entail any benifit out of this membership (overridding basic principal of Indian Contract Act- Quid Pro Que !!!). Is my understanding correct? If yes, kindly confirm that and kindly provide details of your designation (Presuming that you are authorised to take this decision) I hope to get as quicker a response as I used to get by your sales/ marketing team before I bought this membership from you. Regards, Ankur Khakhar +91-[protected] On Tue, Jan 21, 2014 at 3:43 PM, [protected]@clubmahindra.com <[protected]@clubmahindra.com> wrote: Dear Mr. Khakhar, Greetings from Club Mahindra! This is further to our telecon today with regards to your request for cancellation of your Club Mahindra Membership. We regret the inconvenience caused to you, due to no response from Sales Executive - Tauheed Alam, We have discussed the same with his manager and assure you that necessary action will be taken. We request you to please call our call center for any query and book holidays online, you can also mail to [protected]@clubmahindra.com and the concern team member will call you back and address your queries. With regards to your reservation at Club Mahindra Fort Kumbhalgarh checkin date 25th Jan 2014 and checkout date 28th Jan 2014 for 4 adults are blocked till 24th Jan 2014 and the same would be confirmed, after clearance of your overdue payment. We request you to please authorize us to debit your credit card by providing the card number and expire date so can take it forward. In case of cancellation of the membership, the below deductions would be applicable. Total principal amount paid till date Rs.83, 000/- Deductions: 60% cancellation charges of membership cost Rs.1, 99, 200/- Cost of Holidays Taken Rs. Nil Cost of RCI enrollment Rs. Nil Cost of Gifts dispatched Rs. Nil ASF Overdues Rs.11, 600/- Total Deductions Rs.2, 10, 800/- Refund Amount Rs. Nil Since there is no refund on the amount paid by you so far, we urge you to withdraw your cancellation request and continue to enjoy holidays with Club Mahindra or you can also transfer you membership to some other person who will be interested in your membership. We once again request you to please rethink on your decision and enjoy holiday with us. However, we are confident that we will be able to resolve your concerns to your satisfaction and re establish your faith in Club Mahindra. Thanking you and assuring you of our best service and attention always. Warm Regards, Amol Kamble | Executive - Member Retention | Mahindra Holidays & Resorts India Ltd |