Fun Cinemas — Unethical behaviour and co-operative

Address:	Patna, Bihar, 800001
Website:	www.funcinemas.com

Today, at about 12:30 pm, i visited regent fun cinemas, patna to buy a movie ticket for spiderman homecoming timed at 2:00 pm. The ticket was of rs.170 only, but the receptionist was charging me rs.210 including snacks. My budget was only rs.200, so i asked the receptionist to give me a ticket excluding snacks but she denied and told me that i don't have a choice. She asked me to either pay for the tickets and snacks altogether or go back. I asked her for the number of their manager or anyone with whom i could discuss my problem but she started misbehaving and i had to leave with nothing but disappointment. And it wasn't even logical to pay rs. 40 extra just for some mere snack which is ridiculous. A customer should have the choice to pay for whatever service he/she needs. Compelling your customer to pay for snack and saying that is mandatory to pay for both, the movie and the snack is highly unethical and just because of this, i sustained pain, mental agony and harassment. It was very insulting for me as well as it comes under the purview of cheating, fraud and deficiency of service.