[Resolved] Samsung India — samsung tv defect in product | |||
[protected] complain number raised on monday (26/11/2018) and till date 1/12/2018 no one has reverted my tv has stopped working completely due to motherboard damage, within 4 months samsung’s latest model number 49nu8000 -49”serial no oacw3pck600006 uhd led motherboard has been damaged and still there is no revert from samsung team. Even after following up on mails with abhishek from samsung service department there is no reply why should a customer suffer because of samsung’s poor quality product test, why should a customer buy samsung latest model if such issues are faced by customer and there is no quick resolution. Please replace the tv or give the money back this is not acceptable, you are letting consumer/ customer suffer because of your poor quality product check and negligence. Was this information helpful? | |||
Jan 9, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 01, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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