[Resolved] Cinepolis India — m-ticket link is not working | |||||
Hello, I have booked 4 tickets for 27th april 2019 show at 3:35 pm for avengers:endgame movie show in season's mall pune. I used the app to book the tickets and paid using credit card. The sms that i received contains a link from cinepolis to download the m tickets and the link does not work. I have received the confirmation email of this purchase via email but i'm unable to download the m tickets as the link does not work. Rs 1380 have been debited and i have an sms confirmation for this, but i can't download the m tickets. Can you send me another sms so that i can download the m-ticket? Was this information helpful? | |||||
May 26, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Apr 24, 2019 Cinepolis India Customer Care's response Dear Latika, We apologize for the inconvenience caused. Please confirm if you have received or noted the Booking ID from the screen. Regards, Team Cinépolis Apr 24, 2019 Updated by LATIKA JADHAV I have received an email about my ticket purchase. Verified Support Apr 25, 2019 Cinepolis India Customer Care's response Dear Latika, Thanks for confirming us. Please note that there might have been some technical glitch due to which the tickets did not reflect in the mobile app. However, you can visit the respective cinema and show the Booking ID (mentioned in the email confirmation screenshot) at the entry of the cinema as the proof of your ticket purchase. Furthermore, please do carry the transaction proof that includes (SMS from Bank/other modes of the amount being deducted). Do get back to us in case further assistance is required. Regards, Team Cinépolis | |||||
 4 Comments | |||||
Comments
Its to suffocated and hot inside and the a/c is not on.
Everyone are in trouble.
Everyone are in trouble.
Cinepolis India Customer Care's response, Apr 24, 2019
Verified Support
Dear Rishabh,
Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (71177) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (71177) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
Cinepolis India Customer Care's response, May 2, 2019
Verified Support
Dear Rishabh,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis
I had taken two tickets for Bhediya movie on 15th dec. Payment is successful but not received the tickets. Request you to refund the amount.
![]()
Cinepolis India Customer Care's response, Dec 29, 2022
Verified Support
Hi Mayuri,
Thanks for writing us. Could you please confirm if you have received a confirmation email from [email protected] on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.
Regards,
Team Cinepolis
Thanks for writing us. Could you please confirm if you have received a confirmation email from [email protected] on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.
Regards,
Team Cinepolis
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
1269
Pending
120
Resolved
658
+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
View all Cinepolis India contact information
Thank you
Sorry for the inconvenience. Kindly share the following information at support@cinepolis.com with your ticket number (71137) in the subject line so that our team can assist you.
Email ID:
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis