IFB Industries — about the worst and irresponsible customer care service.

Address:

Kozhikode, Kerala

I am going to share the bad experience from the ifb customer care service of thiruvambady, punnakkal region of calicut district kerala. When we brought the ifb washing machine in 2013 shops owners warned us not to take that because it's customer care service is the worst one. We didn't listen to them because we were using ifb products for long, even though the customer service were bad. Before this incident we had the similar experience from service people of this area.
On 23 rd of this may our washing machine stopped working. There was something wrong with the spinning. Since we had a wedding ceremony happens here at home., we called to the service centre for an immediate assistance. Technical manager attended the call and said he is gonna send somebody soon. Nothing happened for two days. Then on 25th again we called and asked. Then for someone's sake they send a guy who was not aware of washing machine at all. He didn't know how to switch on it either. Then he went away by saying the real technician will come on 28. We got a tkt no.[protected]. Mean while wedding was over we have got a pile of cloths to wash. We started washing it ourselves. We kept on calling those guys but the technical manager's response was horrible. Then he stopped responding. And we got a message to proceed the cancellation of the complaint. We didn't cancel it, and we don't know who tried to cancel it. To know what's happening we called to the service center. They gave us the mobile number of the same technical manager by saying that he will respond positively this time. Nothing happened. But on 28 one technician came and found out that, mcu of our washing machine have problem. He left home promising that he will get that part within two days. Today is 30th.. We called everyone nobody picked the call. Then on our last call technician attended and said he didn't get the mcu to replace he will come on some other day...
What is happening here. To whom should we ask?. All shop owners giving the same warning over this area not to buy ifb products only because of this type of response from the technical department.
Still we are waiting...