[Resolved]  IFB Industries — complaint not resolved even after 5 weeks under amc

I am an existing customer and having my ifb washing machine covered under amc. I have registered a compliant on 4-dec-2019 for potential problem which forbids the machine from functioning. A representative visited two days later and reported some component required to be replaced. He said he will do that in few days but never turned up again. I have made subsequent enquiries to the customer care and there is no progress on the issue resolution. I have called at least 10 times the customer care since dec-4 but to no avail.in between, they cancelled my original complaint and created another one at a later date.

I am following up the issue with all the channels possible but no actions were taken. Phones are not answered, emails are not responded. It does not feel a fair customer service from ifb.

The associated compliant numbers are: [protected], [protected].