[Resolved] Razorpay — payment deducted from account but not received to concern account

Avzende

Address:

D 106, Maruti Enclave ,Behind Papade Vasti Tukai Tekadi Fursungi Pune., 412308., Pune, Maharashtra, 412308

I did transfer payment through upi id - [protected]@icici,
Transction id[protected].
[protected]@hdfcbank payment done on this upi id
But not get reflected to cashbean please refund to me or update to cashbean
Amount is 15024.
It was loan related transctions which has to be resolve on urgent basis, as razorpay's customer care is working for monday to friday only, i did this transction on friday 10/01/2020
Need to resolve it on urgent basis.

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Feb 12, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Noushida Babi

My money 320Rs was paid for online shopping app Ant Girl Collection via Razorpay . I came to know it is a fraud app . I need a refund of my money soon .
I request Razorpay to give my refund soon please .

Noushida Babi's reply, Jan 20, 2020

My order number is 22454 . Please refund to me

Bhuvanesh9819

Hi sir, i have taken loan from loanfront app,
I have been pay the loan amount yesterday through Razorpay link to the loan front,
The app still showing repay the amount, but my money was debited from my account, please kindly solve this problem and reverse my money to the bank account...

Bhuvanesh9819

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi,

We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.
_PS: The Razorpay payment ID is not mandatory, you can provide us with your bank account statement or the debit reference._

Thanks & Regards
Team Razorpay

Noushida Babi

My money 320Rs spend for LADY CLOTHE
via Razorpay .
I didnt get ordered product .
It was a fraud website .
I kindly request for refunding from Razorpay.

Noushida Babi's reply, Jan 19, 2020

I attach this proof to Razorpay

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi,

Thank you for your time on call. As discussed, we are having this checked with the merchant and will keep you updated on the ongoing mail thread with Ref: 1858263. Highly appreciate your patience and understanding in this matter.

Thanks & Regards
Team Razorpay