[Resolved]  Acer — Service

My laptop got lines on its display and took the piece to get serviced by the authorised service centre situated in cochin - edapally. My cd drive also didn't read dvd's written by me so i mentioned it in complaints. Firstly i have been used to sell and service PC's so i know the reasons for the complaints and asked the prices on local stores. Now the game starts after 2 days i got a call that the display is not working. As the cutoff switch of my laptop was a little loose it happened once before and i correpted it myself. I asked them whether the laptop is running or not and they said it is running so i told the factor of lcd cutoff switch to them and they told they will check. Then i told about the firmware update of the dvd drive as it is the reason for the complaint as i used to rectify it myself for the customers but while searching for the firmware in net the cd manufacturer is telling the firmware could only be gotten from acer itself as the model UJDA760 can't be bought from outside as its only sold with acer laptops (thats why i have to ask the service guy for the firmware).The most funny thing is the service guy is asking how one can update a cd drive's firmware he hasn't even heard of thing like that even a fresher in harware know about this. After 1 day i made a call to them them and they are telling its the problem of motherboard and it has to be rectified from bangalore. On the next day i went there and on morning they told they have sended the motherboard to bangalore and i went to the service centre on evening and asked to call the service guy and he told he has send it to bangalore. I explained the things to how rectify things and whats the real problem is and its not with motherboard, while speaking he told me to wait a minute and got inside. Now he was coming with my motherboard ( think man he told he has send the motherboard to bangalore ) .I told him to fuse the cutoff switch (that will remove the cutoff feature though for the least i don't have to bother about it anymore). After that i told how to update firmware of cd drives and he is asking the ways (he didn't know any thing of this). After 2 days that today they call me and told the display is now working and they made it by drying the laptop motherboard (am i a dump i know about pc's man) and they told the display lines is the problem of lcd and it will took 13500 rs to be get rectified (outside price of lcd on local stores is 6000 for chinese lcd and 9000 for original acer lcd). Then i asked about battery they told 5500 rs (outside price of battery on local stores is 3000 for chinese and 4000 for acer original). Now the comedy is the laptop is in the same situation as i have given the girl is saying "Sir the service charge is written on the slip (ie given to me on the day of submission of laptop)"
I told i will come tomorrow and hang up the phone. Now here guys the service charge written is 750 rs. why should i pay the charge as they haven't rectified any problems on asking for firmware they are saying they asked there senior authorities and they didn't know about it or don't have it. and also they have made my cutoff switch messy due to careless removal of panels ( though i admire it was loose and should have told them to take care while working with panels). Tomorrow i am going there and going to have a written letter over all procedures and moving it legally.

I have to service my laptop which showing LCD erros
please send the adreess of your authorised service centre

also please confirm GRG copmu Net Solutions in cochin is your authorised service centre ?

thanks
Mathew

i am the same guy who posted this complaint the whole drama is settled by just removing the 750 rs. head of acer kerala one buddy name vinod got into act and checked all thing. Even he also told me that the firmware couldn't be gotten. For everyone's knowledge lenova is giving firmware for the same model dvd drive to there customers.

Acer — Repair Facilty

I bought my daughter for college a top of the line Acer Aspire laptop. The first year, everything was good. Starting year two, things started to malfunction. First the camera (trip one), then the heat sink/fan (trip two). Since my extended warranty was about to run out, I wanted to have the left side USB ports replaced (not working) and DVD drive replaced. Trip three yielded a non working USB ports upon return. Another round trip to install current drivers for the USB ports at ACER.They must thing I am stupid. Another boot up, STILL yielded no USB. I suggested back on trip three that the motherboard needed replacement. Back to Texas again. New motherboard this time and new battery. Thought I was done. Five days later-dead-nothing-nada. Back to Texas again. ANOTHER motherboard with new keyboard and battery. I have to be done now, right? 10 weeks with out my laptop so far, and thousands of FEDEX miles traveled . I gave my delivery guy a big smile yesterday with my laptop in hand. NOW the battery will not charge. ACER tells me that the battery is NOT the problem. I will TELL you the problem. ACER techs are sending out faulty machines without repairing them professionally. I had my lawyer draft a letter demanding a current top of the line new replacement laptop with the same features I had before. Let's see if ACER live up to their name and takes care of me and stand behind their products.

ACER Aspire 5670 LAPTOP — Acer repair center-Texas

I bought my daughter for college a top of the line Acer Aspire laptop. The first year, everything was good. Starting year two, things started to malfunction. First the camera (trip one), then the heat sink/fan (trip two). Since my extended warranty was about to run out, I wanted to have the left side USB ports replaced (not working) and DVD drive replaced. Trip three yielded a non working USB ports upon return. Another round trip to install current drivers for the USB ports at ACER.They must thing I am stupid. Another boot up, STILL yielded no USB. I suggested back on trip three that the motherboard needed replacement. Back to Texas again. New motherboard this time and new battery. Thought I was done. Five days later-dead-nothing-nada. Back to Texas again. ANOTHER motherboard with new keyboard and battery. I have to be done now, right? 10 weeks with out my laptop so far, and thousands of FEDEX miles traveled . I gave my delivery guy a big smile yesterday with my laptop in hand. NOW the battery will not charge. ACER tells me that the battery is NOT the problem. I will TELL you the problem. ACER techs are sending out faulty machines without repairing them professionally. I had my lawyer draft a letter demanding a current top of the line new replacement laptop with the same features I had before. Let's see if ACER live up to their name and takes care of me and stand behind their products.

Vanaf 30 september 2009 probeer ik mijn Acer Aspire One ter reparatie aan te bieden via tel.[protected]. Helaas moet ik konstateren DAT mijn telefoonkosten, heb al 12 keer gebeld, behoorlijk oplopen maar het resultaat is nul komma nul. Veel beloftes worden gedaan, maar ik wacht nog steeds. Ook zijn de mensen die ik aan de lijn krijg slecht Verstaanbaar en geven de indruk DAT ze niet weten waar ze het over hebben. Ik heb al een RMA-nummer maar krijg geen ups-label en geen telnummer van de Desbetreffende koerier. Ik vind DAT er een onderzoek moet komen naar het personeel op de klantenservice en Tevens wil ik mijn geld terug voor het Onnodig Moeten bellen naar 0900 nummers. Mijn laatste stap is dat ik nu verwacht van Acer DAT ik binnen 24 uur geholpen wordt, is dit niet Het geval dan acht mij De noodzaak mij te wenden tot de klachtengeschillencommissie en daarnaast Radar in te schakelen dan de barre service van Acer.

I'm having problem with my acer travelmate 5720 laptop's wireless LAN

i completely agree. we should file a suit against acer company. case for frauding its customers. they just know to loot people.

Hi

I had purchased acer laptop 3 years back and after 5 6 months i was not able to see the screen properl. The screen used to be full white and i had to restart the whole pc. Recently I had given it to reliable computers in vile parle mumbai and they said that the problem was with the IC and they charged 5500 from me telling that they have replaced the ic with a new one which i dont think so. it was fine for 2 3 days. then later i was facing the same problem. I talked on the phobe with them. they wanted to take my laptop gain but i refused as i dont trust them anymore. I wanted them to repair in front of me which they refused. I need a resolution for this as i feel they have cheated me. I want strict action to be taken against them.

please help me

really the quality of acer notebook is really worst...i brought it in june after two months curser strat hanging thn its start sounding bfr start...really bad exepirence...never go for acer ...

my laptop 4736 z `s battery is not running plz tell me what to do...?

my laptop 4736 z is not supported to battery backup.
the current battery backup is 10min.
& i complain to Service center & they give me a new battery but i am lat to taking
therefore they not give battery then i told them to submit a new complain then they told me that your laptop is expire and it`s charge 3200 Rs so what i do...?
& i request you sir that i want change the battery.
send the case number on this mobile no.[protected]

acer laptop 4736z — i'm just fooled by them

respected sir,
my name is githesh,im a health worker,i bought a new laptop last year march 1st.there for the warranty of my product ends this month.now im really fed up because that the laptops mother board got a serious complaint after 13 days from the end day of warranty,i think that this is a way of them to sell laptops..too bad...sir i am a below average man and i don't have enough money to pay.please help me sir only 13 days are over please i beg you sir

regards
githesh
[protected]@gmail.com