[Resolved]  ACT Fibernet — address change not done horrible customer care

I agree with you completely- I had my internet connectivity disconnected by a neighbour, it took 2 day for beam telecom to tell me what has happened and ever since I have been calling their customer care and following it up. The funny thing is, every call to the customer care is registered and given a new ticket number which means it becomes a new complaint- a trick to cheat the rating agencies and customers that the complaint redressal had been done in a shorter time !! The customers can never talk to the supervisor or the customer care manager, only the executives who pick up the telephone calls will answer like a robot, parrot! It is quite irritating and frustrating !! I even called up the Beam telecom Corporate Office in Banjara Hills at their number 4470 0700, the funny thing is even on this number the option 2 for talking to the operator is never answered by any one, I tried this in vain for two days. I even wrote to the nodal officer, I was given another number, #534598, by this nodal officer, same old story. My disconnectivity continues on the 6th day and the solution is not in sight-Isahll we form a aggreived people forum and go to court and file a compensation case against Beam telecom? my beam telcome account number is 113705.

This is totally ridiculous. i had mailed many times and had chat with the customer care but today again i got a mail from beam for payment of Rs3718 towards the payment of the Internet bill. Please find my reply below. I am not using Internet connection from march 2012 and still today they are behind me to pay the bill. Why should i pay the bill for something i had not used?

My reply below -

Hi,

I had sent the below mail on the 04th April for disconnection of the service and also had many calls with the beam telecom call centre before the 04th to disconnect the services, but again today i got a message and mail stating for payment of dues. I am not sure why i should do the payment of Rs3718 as i am not using the Internet connection from March 2012.

PLEASE NOTE: -

I am not going to do any cash payment as i had not renewed my beam Internet connection.

Please find below the mail i got today -

"Dear TUJESH E.G.,

Please note that your B-Max610 6M package with us, has been disconnected reason AUTO HOLD.
Please note that your last invoice amount was Rs.3360/- and current due in your account is Rs.3718/-

It has always been our endeavour to offer the best services to you and We do hope that your disconnection is only temporary and you will join back the BEAM FAMILY soon.

In case you have any feedback to our services, please fill in the feedback form on www.beamtele.com, or reply to [protected]@beamtele.com. "

Thanks

Tujesh

[protected] Forwarded message[protected]
From: e.g. tujesh <e.g.[protected]@gmail.com>
Date: Tue, Apr 3, 2012 at 1:42 PM
Subject: Internet disconnection
To: "[protected]@beamtele.com" <[protected]@beamtele.com>



My registered phone no. Is [protected]
I have disconnected the Internet connection due to bad service and not responding for 10 days on my shifting of the connection request. The customer care is very rude and its a disappointment..
Please try to improve

Tujesh

Iam also facing problems with Beam telecom landline phone. I have given complaint eight months before, still they haven't fixed the issue. iam not getting incoming call from intracom numbers with in My Home Jewel, Madinaguda, Hyd.

Regards
Srikanth