[Resolved]  ACT Fibernet — NOT RESPONDING TO MY COMPLAINTS

Address:

Andhra Pradesh

http://ticket.beamtele.com/view.php?e=[protected]@gmail.com&t=173394

Dear team,

Please let me know the status about the following ticket.


UserName :[protected]@gmail.com

Please note that your ticket No.2472025 is still under resolution. Our team
is working on this and we will expedite resolution. Inconvenience is
regretted

Ticket details for your reference
Ticket No:2472025
Ticket Type: PENDING CONNECTION
Ticket No:2491458
Ticket Type: ESCALATION
Ticket No:2491381
Ticket Description: pending connection
Ticket Priority: Higher
Ticket No:2443189
Ticket Type: NEW INSTALLATION

Ticket Status: Pending
TicketDate:01-JUL-2011 05:45:00 PM

Note :
This is to inform that your customer support executives raise tickets for
themselves and close as their own without any callback or confirmation from
customer. is it enough to beam to recieve payments from customer without
providing any service.

Is it a profit earning firm with out any customer satisfaction.

I call to ur customer care twice , they said that they will callback to
me.there is no any callback till now( 6 JUlY 12:20 PM )please let call back
or resolve problem.

and let me know there are different packages for different areas in local
(Hyd) and i request u to educate ur service boys to say all available
packages .

I paid Rs 1000 for 1 month -->600 installation -->400 net bill

i thought there is a 3 month package for 1200(not informed by your
representative)

*Please let me know the status for above mentioned queries.

Regards,
Chiru




HE WAS ANSERING ME LIKE THIS


Dear Mr.CHIRANJEEVI,

We are very sorry to inform you that we dont have option for quaterly. If you are going for half yearly or yearly then only instalation charges will not be applicable. However As per our concerned team feed back you connection would be installed on 14/07/11. Kindly bear with us until such time.



I AM QS AGAIN

i am not getting connetion tell date ,,,whats going on
Fri, Jul 22 2011 9:38pm
why u r not responding to my email...if its continuing like dis ...
i go to consumer court......

(y u r not inform me bye mesg r calss )