[Resolved]  ACT Fibernet — Delay in processing the requests and rude behaviour

Address:

Andhra Pradesh

I have been waiting to get my internet service shifted from past 2 months now. Beam had promised me to finish the shifting processing with 48 hrs. The original request was raised on 1st July 2012 however they have no records showing he same. Another request was raised on 4th of July 2012, without any confirmation they closed the ticket. I had to call again and get another ticket opened on 13th of July.
The service is so bad and I m still struggling to get a connection.
I had called every single day to the customer care and I have spoken to all the Supervisors, when the issue didnt seem like resolving i asked to talk to Supervisors manager and the supervisor transferred the call to Mr. Vamshi Krishna. I spoke to him he sent 2 people the very next day to get the wiring done and the guy who had come to do the wiring told me that our connection will start in another hou and within an hour i got a call from the accounts department stating that there is NO FEASIBILITY and it will take 20 days and they asked time till Aug-1-2012. Nothing happened after that. I used to call almost everyday and they were still unable to give me any answer or status of my connection.
Later when i lost my cool i directly spoke to the Area Manager - Mr. Shyam on 22- aug-2012 who told me that they have to put a new box and they need permission from the building association. They could have informed me this I would have spoken to the association and got them permission. Ultimately i had to take a step and talk to the building association. Unfortunately the building president works in Bangalore and is in the city only for the weekend( Sat & Sun). I had told them the same and they promised that they will come on Sat (i.e.26-aug-2012) before 10:30 to get the agreement however no one turned up. We again had to make a call on sun and then some executive (Satish) comes on tues. When I speak to Mr Shyam he started using profanity and my husband had to involve himself in the conversation.
I really don't feel that any shifting of connection needs 60 days time. And if you have 30 processes involved in shifting you have o make sure that you do all those activities before the date you have promised the customer
I just feel that there is no one to look after what they are doing and they are the most Lethargic and rude ppl i have ever spoken to.
I request the team to take a action on them and make sure that no one else faces what we have faced.
We had requested them to make this request an urgent one as both of our jobs are dependent on Internet.
Unfortunately they are not really bothered as to what the customer says.
I would want to raise a special complaint on Mr. SHYAM as he used profanity and also indirectly told us that he lives in the same are and he will SEE US LATER (life threat)
I really hope to see a Speedy action on our request as i still don't have a connection