[Resolved]  ACT Fibernet — VERY POOR SERVICE QUALITY

Address:

Hyderabad, Andhra Pradesh

Hi Sir,

I am G.VAMSI KRISHNA staying in FLATNO 206, SAI GANGA ENCLAVE,NEAR SEESH MAHAL Theatre, Ameerpet.

I am using a broadband internet connection provided by BEAM TELECOM (formerly BEAM CABLE SYSTEM PVT LTD). I am using a 2 Mbps connection. I am not receiving the speed that has been told. In October 2010 i have faced the issue and i raised a complaint by calling the customer care. They said that one of their technicians will come to my place and resolve the issue.. However they have closed the complaint after 15 days saying that the problem has been resolved. I have raised a new complaint on 30-Oct-2010 regaring the speed issue. Again on 05-Nov-2010 they sent a message to me that the problem has been closed. As of now (06-Nov-2010 12:40 PM my spped satus when checking in http://www.abeltronica.com/velocimetro/pt/?idioma=uk site is UPLOAD SPEED:1.53 Mbps DOWNLOAD SPEED IS 786.24 kbps).

FYI i have been using the same connection from the past 7 years,. I am receiving a bad response from the customer care or technicians,

I am requesting you to take necessary action. My number : [protected]