[Resolved] ACT Fibernet — Customer service or the company not responding for complaints

rctilak

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh

I have taken Beam broadband and at the time of registration I had asked them for basic requirement while setting the account. The person turned up only during collecting the money and after tht whtever I call he directs me to contact customer care. I have opened multiple and multiple tickets and explained my concern to them. Each time they open a ticket and say someone would contact in 48hrs but immediately in a few hours I get a message ticket is solved and closed. None wud have even contacted me. This is a regular scenario. Couple of times someone contacts and says it is resolved and when I mention that no one is even bothered calling or coming they say we will inform technician and that is the end of it.Kindly ensure you people take some action and get value for our money or service

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Aug 13, 2020

Complaint marked as Resolved

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Comments

tokala

from Hyderabad, Telangana

Hi iam mahesh kumar i had taken beam broad band connection on 23/8/2011 mail id is [protected]@gmail.com, on the next day of connection problems started,

1, At the time of connection your exe promised about the services of the connection i, e abovt speed of the net he says that it is 512 kbps, but it is comming 100 kbps

2. Inter net is not comming i called up the exe Mr. Nawaz mob numb : [protected], he answer me do not callme on my mobile, and he says that give the complaint to the customer care office he will take care.

3. I complained to the customer care he promised me your problem will solved with in 24 hrs, technician will came to my house he says that, the box of the connection given it is full and problem will raised, technician said you to fix the new box your problem will solved, i agree for that to fix new box he promised me by tomarrow i, e 26/8/2011 by 10a.m. i will fix the new box, he does not came to my house by 5p.m. he came to my house and says that the new box not at came to my office it will take time.

4. At the time of connection your exe doesnot know that the box is full problem will arised contnusely, and you to fix new box, more ever technician asking money for new connection and is demanding to us.

5. If this type of service you are providing to the customer who as taken new connection in the begning hrs only facing many problems, if i have to recommend to new customer to u what is the use of that, if i faced so many problems till know it will not retified properly and the connection will dancing to our system

i request u to solve my problem immedtly, other wise please remove your connection and return my money what i had payed to u . thank u

Regards
T mahesh kumar
[protected]

prave26

from Mahbubnagar, Telangana

I have taken a beam telecom broad band connection, since the date i have taken it is nearly one month. There is a regular problem of not accessing the internet though there is a beam telecom box in my neighbour house. i have paid Six months payment before taking connection, now i am facing a lot of problem i am not able to complete my works in time.if i give a complaint to the customer care they will say that within 24 hrs your problem will be solved. but i can say that not 24 hrs it is 24 days the complaint will solved. Praveen hyderabad.