ACT Fibernet — Relocating my connection.

Address:

Hyderabad, Andhra Pradesh

Hi,
I got beam internet connection in February 2011. I got 6 months plan. That is I paid for 6 months at once.

In first week itself internet didn't come for 6 days. With lot of difficulty I got it finally. Afterwards service was very inconsistent.
In May 29th I relocated from Miyapur to Kondapur. I raised SR in beam before relocating itself.
SR numbers : 2245529, 2375138, 2375110.
They promised me that within a week they will relocate my connection. I was cool with that. But, even after 15 days I didn't hear anything from them. I started calling them, mailed them, raised many SR.

Every-time I call them, they tell same thing. "Sorry for the inconvenience, we will solve the issue as soon as possible". Later nothing will happen. On 17th June they started telling they have already shifted the connection and they closed my service request. But there was no cable in my home. Today it's almost 28th day. I get same reply every-time.

I asked them to give their manager's number. They refuse to give me. It seems they will call me once my 6 months plan gets over. I literally lost 2000 rupee for nothing. I couldn't work from home for 1 month.


If anyone is planning to go for Beam telecom connection, my advice is please don't go for it. Till you make payment they will respond very well. Once you pay money they will ignore you if any problem comes in between.

I am pasting some of their replies,
======================= 1st example ================================

Dear Sir / Madam,

A customer support staff member has replied to your support request, #160853 with the following response:

Dear Mr.Prakash Yaji,

Please accept our sincere apologies for the inconvenience you have experienced with respect to the Installation of Internet. Appreciate your patience.

We are very sorry to inform you that unfortunately the connection got delayed more than the committed date. We have escalated your issue to the concerned team you would reacive a call from them shortly. Kindly bear with us until such time.


We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

You can view the status of your ticket here: http://ticket.beamtele.com/view.php?e=prakash.[protected]@gmail.com&t=160853

Now, you can also upgrade to 10 Mbps at Rs. 1000 per month and get a CHILD PLAN FREE. Visit http://portal.beamtele.com for more information.

Greetings,



=================================== 2 nd example ===========================

Dear Subscriber,

UserName :prakash.[protected]@gmail.com

Please note that your ticket No.2398085 is still under resolution. Our team is working on this and we will expedite resolution. Inconvenience is regretted

Ticket details for your reference
Ticket No:2398085
Ticket Type: SHIFTING
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:20-JUN-2011 08:20:00 PM

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to this mail (always mention the ticket no: or account no for reference).

Regards,
BEAM TELECOM


========================================================================


Please tell me how to resolve this issue..

Thanking you,

regards,
Prakash S. Yaji
Phone : [protected]