ACT Fibernet — Poor state of Services

you telecom — Poor Internet Speeds and Service

A complaint against You Telecom ISP. A plan for 256kbps.
during the day time. the speeds get so pethetic that u can hardly browse or download. get around speeds of 80kbps
when i repetadly complaint to the ISP for the speed issue. they come to my place. check everything and go and nothing happens. This has lasted for more than 2 months

File a Consumer case

u telecom services pvt ltd — Internet not working

W e have taken connection from u tel comm on 13thfeb and it worked for 3 days only. Since then we have been taking daily to customer care & Mr Shanar promised 24 hrs resolving time but nothing happened. Also Ms ujwalla , who was very rude , promised one day time for rectification , nothing has happende till now. Below given are the details for my connection.

Representative :-Mr Kishore [protected].
AccountNo:-642935
Name :-Sunil Kaul
CRF No:-349697
pLAN Name:- U COMFORT
pAYMENT DONE BY :-chq no 55962/bank sbi,dt:-13feb2011.


Since , i work from hom,w and have suffered a lot because of the false promises by the U Tel. i want my money back from them .

I request you to [please help me and take neccessary actions for the complaint.


Thanks
Mrs Sunil Kaul

BEAM TELECOM PVT. LTD. — Service Provision

Oh.. first of all let me thank you for rectifying my internet connection after 3 days... oh such a shame on your customer service and work ethics.... Don't you feel responsibility when one of customer calls you with lot of patience.. as they know they would have to wait for their turn as there would many terrified customers waiting for logging in their complaints and to actually speak to one of the Customer reps... oh poor Customer Reps they get to take lot of heat to take, kudos to them...



But what the hell is the management team doing.. plucking grass.. with so many people calling day in day out with their complaints.. don’t you guys feel the necessity to revisit what your motto is and see what’s on the platter that actually goes out to the customer... And when it comes to your technicians wow they are so good and so responsible that they don’t even know they address of the customer and they call get the address and just don't turn up ... and all we as customers get to hear is door lock... and when they turn customers get shock of their life... they say they have the list but don’t have the customers numbers for them to contact.



I really don’t understand what’s the idea behind, you not providing these technicians customer numbers.. I had to call in multiple times to see that my internet was up and was functioning. Your techies come and go and so confidently they say “DOOR LOCK” without even checking with the customer if that’s the case or if they have turned up at wrong address or if they are just making up that story as they need to address many more customers across the breath and length of the Hyderabad which is loaded full of complaints..

I should say you have to up your game and just because of cheap price for internet.... I don’t think that you would be in the run for longer duration… here are few points for you to ponder upon
- your battery backups don’t work

- Your technicians come and just unplug the current customers to make provision for new connections and I don’t know how it doesn’t strike to your technicians that they would have to provide internet connections as well… which means that there are not enough ports to accommodate new connections and for god’s sake you cannot just unplug someone connection and give a new connections

- Ip address …. wow so regular and so redundant problem I have come across and just to let you know there are cases where almost every alternate day I have faced this issue.. no valid ip address no valid dns address.. no valid IPv4 / IPv6

70% of the problems are with your servers, which you don't want to upgrade them or inject them with some new power....


I hope atleast you as management know what you are doing and what your supposed to do.. and its much more that than having your CSE's call customers to let them know that they have to pay their bill otherwise connection would be disconnected...


Kiran Vadlamudi

Mobile :+91-[protected]

frequent disconnections of about 10 days in a month

In a month internet is disconnected for about 10 days in a month of 30 Days they say they will connect in 24 hours but don't connect when I call to the customer care they cut the phone poor customer support.