[Resolved]  ACT Fibernet — Worst response and service

Address:

Hyderabad, Andhra Pradesh

Hi,

I have raised a small reqest on customer care on 21-sep-2012, friday. As per the policy they promise that they will resolve any issue in 24hours. In my case my exact issue can be resolved in just two minutes but its been 4 days and I am still waiting for the response.

The worst part is I called the customer care number the next day 22-sep-2012, saturday, after completing their promised time and this time I called them more than 10 times in a single day and every time I am getting an update saying that within no time we send our person at your address but no one has come to my home all the day. They have ruined my whole saturday just to receive the service yet no once turned up to me and resolved my issue.

In the same evening I went to the nearest Beam telecome store, which is in my next lane, they have received me in the worst way and just replying me that they can only give service on monday that means on 24-sep-2012

Today is tuesday[protected] still I am received a call from Beam but not the service.

I feel like the company should receive a warning notice from govt for not providing promising services to the customers and everything what they show up in the promotions are just for namesake.


Worst company and worst service.

I can provide every details of this situation and can provide references for every statement from my end.

my email ID: [protected]@gmail.com


Thank you
Mahender