[Resolved]  Air France — Baggage Lost

I have posted a message on what can travellers on that flight do about it at http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&gid=54235&d...⇄

I am posting actionable parts of that msg here:

Selective and non-uniform race-driven treatment by any organization are punishable by law in France and is taken extremely seriously. Usually the airlines abide by rules and regulations and can't get away in Europe if they violate laws.

Air passenger rights(regardless of citizenship) from European cities are very strongly protected by the European Union and could force the airline to compensate financially for any delays and they are officially supposed to carry out certain responsibilities.

The official set of rules stating passenger rights to treatment and compensation in the event of cancellations or flight delays is available from
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2004:046:0001:0007:EN...⇄

Also, at the following link, you will find a compliant form
http://ec.europa.eu/transport/passengers/air/doc/complain_form/complaints_form_e...⇄
Please fill up the form, if possible by other fellow passengers and launch a formal complaint against an airline maltreating you in Europe. It will fire up an official investigation from the EU.

You may also contact the EU air passenger rights department via the link
http://ec.europa.eu/europedirect/write_to_us/mailbox/index_en.htm

Also attaching a forum link to Flyertalk discussing related problems:
http://www.flyertalk.com/forum/archive/t-611916.html

Fellow passengers affected by the unfortunate incident can join the discussion at the India Leadership forum on linkedin.

Air France — Air France employees ill treatment to Indian passengers

Indian passengers flying Air France allege racial bias
12 May 2009, 1217 hrs IST, PTI


MUMBAI: Over 50 Indian passengers flying Air France had a "harrowing" time at Paris airport after their aircraft developed a technical problem and
complained on Tuesday on reaching here that they were victims of "racial" profiling. ( Watch )
The passengers, who spent 28 hours in Paris, said they were confined to a lounge at the airport there from 10 pm on Sunday till 7 am the next morning and given "hardly any food and water".
The passengers, on their way to Mumbai from the US via Paris, said while the foreigners were taken to hotels shortly after their plane returned to the Paris airport due to apparent technical problem following a four-hour flight, they were taken to the lounge and given just a bottle of water and a sandwich.
Giving details of their "harrowing" time, one of the travellers, Vineeta Sengupta said, "No foreigner would have been treated like the way we were treated. People were lying down on the floor over there (at a place at the airport) where immigration takes place".
Accusing Air France of "racial" profiling, a girl passenger said that the officials there even had threatened that they would be handed over to the police if they did not stop protesting.
Sengupta said the 53 to 54 Indian passengers were later "huddled out" of the airport on a "group visa", which the authorities could have provided much earlier, and taken to a hotel. No reason has officially been given for the delay.

check below URL for passengers anguish about Air france treatment.
http://timesofindia.indiatimes.com/articleshow/4513426.cms

61 comments on this story. Read them and post your own.
Note: Submitting this complaint on behalf of passengers and the news published in couple of indian news papers