[Resolved] Air India & Yatra.com — Misleading details on e-ticket causing flight miss | |||
Resp. Sir We had to travel to Delhi on 10.05.10 for an urgent meeting. Since there were no tickets available from Pune, we had to book a plane from Mumbai. We were refered to Yatra.com portal by Air India website for the online booking of the Flight. We wanted to travel on 10.05.10 from Mumbai to Delhi by plane departing at 5.35 am in morning. The E-ticket was issued but it never mentioned that the flight departs from International Airort. Since we had only hand Luggage, we had arrived at the Domestic airport at 4.15 am (by travelling all the night from Kolhapur)for the flight that was scheduled at 5.35 am. Then we were told at the airport to go to International airport. We stll managed to reach international airport by 4.45 am. But then we were told that the flight was closed 1 hr before daparture. Even though about 45 minutes were left we were not allowed to board the flight and still the crew behaved rudely with us and asked to contact travel agent which was nothing but Yatra.com refered by AIR INDIA website only. Even after making too many requests we were not allowed to board the flight and neither the ticket fare was refunded. This is new way the Airline company primarily and the travel company have started cheating people. So we request you to kindly look into the matter and give justice to us. We humbly request you to kindly issue some guidlines to these companies to avoid any further inconvenience to the passangers. Thanking you. Abhijit Naik Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Regret the inconvenience caused to you.However, we have checked our records and found that we informed you that flight no AI 310 from Mumbai to Delhi departs from terminal 2(International Terminal).Please find the email confirmation which was sent you.Please let us know if you need any further clarification on this.
Regards
Yatra Care
From: [protected]@yatra.com [mailto:[protected]@yatra.com]
Sent: Sunday, May 09, 2010 3:50 PM
To: [protected]@gmail.com
Subject: Booking - Yatra Reference Number [protected]
Yatra Online Pvt ltd.
B-21, Infocity, Sector-34
(Near Hero Honda Chowk)
Gurgaon 122001 (Haryana)
Need Assistance? Call 24 x 7
[protected]All Networks)
[protected]Toll Free)
Dear Mr ABHIJIT NAIK,
Thank you for booking with Yatra.com. Your Flight Reference Number is [protected].
Please note that this is not your e-ticket number. A copy of the e-ticket has been mailed to your email address. Your My Bookings section will be updated in the next 15 minutes and you will able to download and print your e-ticket from My Bookings.
Please carry a printout of the e-ticket along with a photo identity proof such as drivers license, voters ID or passport to the airline check-in counter. The airline representative will issue a boarding pass at that time.
Rules and Conditions:
*Use your Airline PNR for all your communication for this booking with the airline.
* All times indicated are the local times at the relevant airport and we recommend you check-in 2 hours prior to departure.
* All passengers including children and infants, must present valid photo identification at check-in.
* Carry a printout of this e-ticket and present it to the airline counter at the time of check-in.
Passenger Details
1) Mr ABHIJIT NAIK
2) Mr RANDHIR NAIK
Flight Details
ONWARD (Bombay - Delhi)
Total Journey Time : 2hr 15min
Air India
AI - 310
Bombay
Delhi
Duration
Airline PNR
Confirmed
05:35 Mon 10 May' 10
CSI Airport 2A
07:50 Mon 10 May' 10
IGI Airport 2A
2 hrs 15 min
J1MJ5
Equipment :
Fare Details
BOM - DEL
Base Fare
Surcharge & Fees
Service Tax
Per Passenger
Total Fare
Adults
Rs.2, 401
Rs.3, 529
Rs.15
Rs.5, 945 X 2
Rs.11, 890
Total Price
Rs.11, 890
Yatra Miles earned 96
Bombay - Delhi
Rs.11, 890