[Resolved] Aircel — Online recharge failed but not refunded

forumarji

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Aircel online recharge is like , not working fine.
I used online recharge to recharge my mobile with Rs 258/- but failed due to network issue.
I informed the same to Aircel customer care, they asked me to send the transaction details, I sent them, its been morethan 20 days, but they didn't refund my money. Again I sent a mail to them, they are asking my complete bank statement, I don't know why they required that.
What the system they are using very very very bad. Their admin is like .

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Apr 16, 2016

Complaint marked as Resolved

Resolved

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Comments

kmzach

from Mumbai, Maharashtra

Online charging of mobile phone — Refund of failed online charging

On 30 Aug 2011, I had attempted to do online charging of a mobile phone through the "Just Charge-it" website for Rs 500/- I used my net banking through "State bank of Travancore" to do it. The attempt was not successful. However Rs 500/- has been debited from my account in SBT.

I waited so long for the refund, which normally takes only about 2 or 3 days. But the refund has not been made so far.

From my bank account, the reference for the transaction is as follows, which I hope will help you in tracking the failed transaction:

CCA11HCCZ271IG64779444 TRANSFER TO [protected] AVENUES INDIA PVT LTD-

It is requested that arrangements be made at the earliest to refund the money.

Thanking you,

KM Zachariah
Mobile: [protected]

Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

We regret the inconvenience caused.Kindly share your 10 digit Aircel no and its registered details(Name, Add) for us to be able to assist you better.

We assure you that we are committed towards resolving your concern. For any further assistance please write to us at [protected]@aircel.co.in

Regards
Aircel Customer Service Team

prabzzapper

from Delhi, Delhi

Dear Team,

I done recharge for rs 33, It show failed, i didnt get refund . Please do the needful as soon as possible . i have attached the copy of the status

chandru1507

Hi,
I used online recharge ( 2/7/2013) to recharge my mobile with Rs 258/- but failed due to network issue.They will debit the money in my account.
When they will return money back.

Transaction no : [protected].

Kindly check it.

rajeshkumar6942

from Delhi, Delhi

Sir/Madam,
15/07/2013 on onwards I tried recharging online The Amount wiill be Deducted by SBI but i can not recharge my mobile.i am Already wait in four day i can not recharged or not refund amount my account.BillDesk TransactionID MSBI[protected] and Recharge Ref. No TN[protected] and .Please response Quickly.