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[Resolved]  Aircel — outgoing problem

I am a Aircel prepaid user, My new sim recived in july month . address proof subbmited.Suddenly they stop the outgoing service in before 20. How can i manage. I went to nearby Aircel shop to told my problem. They simply told to me submit ur address proof and some documents to the aircel office . But My out going not send . I am 5 time calling the custamercare centre telling for please address proof .


My cell number [protected]
My sim number :[protected]



So i am attached my address proof in letter


Kindly action taken

Regards
V.Arumugam
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  12 CommentsShareTweet

Comments

Aircel — Very poor

this is very true that the person they put into there customer care they are non actually caring rather
anxieting the clients.
this is 2nd time i m lodging a complain n very true they will not respond to it..
this is not like u people r the only per second tariff holders.
i was skipped from airtel which i found was very very far service providers...
if this time u people will not respond to my mail u will find me into consumer court./
Dear Raju,

We regret the inconvenience caused.
Please help us with your concern and Aircel no.so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Thanks!
Team Aircel India.
Poor Services !
Just 2 days old Sim, Outgoing not Working
Moblie no. :- [protected]
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Hi deepak hirawat,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in
Dear deepak hirawat

As per our system records, no such issue found, please visit nearest aircel store for any such issues. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.i
iam more than 10year old aircel chennai customer..for past 16 hours i couldnt able to make any outgoing calls... mobile model -samsung galaxy grand prime-.. number -[protected]... already complained to customer care but no response
I am a Aircel prepaid user last 01 year, address proof subbmited.Suddenly but stop the outgoing service in dt 12.05.2016 to till time .
my mob no -[protected]
anis kumar
Mail ID- [protected]@gmail.com
Dear Customer (anisbauva),

We would like to suggest you please visit Aircel store with documents POI (Proof of identity) & POA (Proof of address)for further process.

Warm Regards,
Aircel Social Care Team
my outgoing calls has been closed. Please open my outgoing calls.
Dear Customer(cashagufta),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No:
Signal Bars:
Current Balance:
All Numbers or specific Number(Sample Number):
Problem Faced Indoor/Outdoor:
Specific Location with Landmark:
Handset brand and model:
Duration of issue:
Able to send Call on the sample from different number

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
I purchased Aircel sim - prepaid, outgoing call is disconnecting ( not going call )
My Aircel no. [protected]
Plz make it fast ...😑😑
Aircel Customer Care's response, Apr 11, 2017
Verified Support
Hi Mamtaz mammu,

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your issue:

Signal Bars:
Current Balance:
All numbers or specific Number:
Error message heard (beeps / no prompt):
Duration since facing issue:
Are you able to call the sample number from different number:
Did you tried using a different handset (Y/N)? if Yes, is the issue still faced?:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Apr 13, 2017
Verified Support
Dear Mamtaz mammu,

Our team tried reaching you on your no. but were unable to get in touch.We request you to provide us an alternate number and convenient time to contact you.

Warm Regards,
Aircel Social Media Team
I have taken new sim on my old number and address verifications is completed. outgoing facility is not enabled. Its been a week. Customer care asks to contact aircel store and store people asks to contact customer care.
PLease resolve this issue
Aircel Customer Care's response, Dec 23, 2017
Verified Support
Dear Latha,

We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Aircel no.:
Alternate No.:
20 digit No. of your Aircel SIM:

Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 2, 2018
Verified Support
Dear Latha,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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    Aircel
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