[Resolved] Aircel — Irresponsibility of Nodal Office - Chennai Circle | |||
If the Aircel's Mobile Porting division (Technical and Service) happens to be a mockery of effeciency and Customer service, then the second level of Quality and responsibility which is the The Chennai Nodal Office and Officer, is a standing proof of the company's derrogative levels of service and customer centricity. Not only is the Nodal officer and his/her office a standing proof of the company's ineffeciency, the lack of effort in addressing or supporting customers is criminal. My application to port my existing mobile connection to Aircel was the beginning of a gruesome tortorous 4 days for me. Thanks to our legal system, the damages done to me due to a un-explained-un-intimated complete blackout period (lack of connectivity) for more than 72 hours through 2 official days and one day of outstation travel due to a medical emergency will go down as personal damages without Aircel having to as pay absolutely nothing in the form of money, manners or even a gesture of apology for their ineffeciency and incompetency. I wish to give a special mention to the sheer lack of disconnect extended by the Nodal Office and Officer of Chennai circle during some of my most trying days due to the medical emergency I faced along with 2 officials days at work. I would have spent only to connect to Nodal Office and Customer care office a sum of Rs. 400 of prepaid recharge amount, spoken to 20 odd customer care officers, called the Nodal Office on Tuesday alone around 45 times and spent as many pointless hours trying to resolve the issue all by myself. Such ineffeciences in such important roles and levels of service should simply not be tolerated. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
13 Comments | |||
Comments
And its not inconvenience partner, wake up from your derrogative levels of customer service and apllication of efforts, its damages that might have even come to the life of my niece who was depended on me coz I was simple not reachable the whole of Sunday and on Monday while i was traveling to aid the medical emergency. The Official damages for complete blakout on two official days is another story which i wouldn't want to recount.
So firs sensitize to the situation in hand before responding with such criminally irrelevant usages like inconvenience.
Regards
Krishna
So firs sensitize to the situation in hand before responding with such criminally irrelevant usages like inconvenience.
Regards
Krishna
Dear Customer
kindly, confirm when did you apply for porting as its total of a 7 day process and your number does not work on the 6th and 7th day due to transfer of the network . Please confirm us if your number is working now or not so we could escalate the concern to get it resolved at the earliest .
Regards
Aircel Customer Service Team
kindly, confirm when did you apply for porting as its total of a 7 day process and your number does not work on the 6th and 7th day due to transfer of the network . Please confirm us if your number is working now or not so we could escalate the concern to get it resolved at the earliest .
Regards
Aircel Customer Service Team
You want to know the details, then try picking up the phone and call me. My number is given already in the thread.
My issue is, I am repeating, not an un resolved connectivity as I personally resolved it. My complaint is against the Nodal office, if you can read and understand english properly and my request is to initiate action against the nodal officer for her abstinence from duties resulting in serious damages to a customer.
Regards
My issue is, I am repeating, not an un resolved connectivity as I personally resolved it. My complaint is against the Nodal office, if you can read and understand english properly and my request is to initiate action against the nodal officer for her abstinence from duties resulting in serious damages to a customer.
Regards
And for the record I had given the request for porting and processed the paper work for the same on or before 30th of March. That makes it way beyond one week.
I will await your response on the same.
Regards
I will await your response on the same.
Regards
Dear Sir,
I AM REALLY HAPPY ABOUT YOUR SERVICE, SURE, COZ U CANT CHANGE MY NAME TRANSFER REQUEST, BUT U CAN DO TO STOP MY PORT REQUEST VERY SOON, WHAT A SERVICE U GAVE SUPERB, MAY I KNOW THE REASON FOR NOT PORTING AGAIN AGAIN U SEND ME THE SAME REASON OUTSTANDING BILL, GO AND CHECK MY USAGE FOR THREE NUMBER I DIDN'T USED THOSE FOR THIS PROBLEM, BUT UR WORKING SO SMART TO STOP TO PORT, GOOD, U DO ONE THING PLZ SEND ME THE REASON FOR NOT PORTING MY 3 NUMBERS SO FAR OTHER WISE WE WILL MEET ON LEGAL AS I BEFORE MENTIONED...
[protected]
[protected]
[protected]...
with regards,
PR.VAIRAMANI
I AM REALLY HAPPY ABOUT YOUR SERVICE, SURE, COZ U CANT CHANGE MY NAME TRANSFER REQUEST, BUT U CAN DO TO STOP MY PORT REQUEST VERY SOON, WHAT A SERVICE U GAVE SUPERB, MAY I KNOW THE REASON FOR NOT PORTING AGAIN AGAIN U SEND ME THE SAME REASON OUTSTANDING BILL, GO AND CHECK MY USAGE FOR THREE NUMBER I DIDN'T USED THOSE FOR THIS PROBLEM, BUT UR WORKING SO SMART TO STOP TO PORT, GOOD, U DO ONE THING PLZ SEND ME THE REASON FOR NOT PORTING MY 3 NUMBERS SO FAR OTHER WISE WE WILL MEET ON LEGAL AS I BEFORE MENTIONED...
[protected]
[protected]
[protected]...
with regards,
PR.VAIRAMANI
It;s a worst service by Aircel team. I am with Aircel with more than 7 yrs and now applied for MNP to Vodofone. The service was very much pathetic and the people are irresponsible.
I agree with Mr. Vairamani comments as these people will not allow for portability. I didn;t use the service soon i applied for MNP but Aircel cheaters are billing my number and always giving standard reply that there is "Out Standing".
Don't reply to this comments to ask Phone number. We already mailed to your office from [protected]@gmail.com
I agree with Mr. Vairamani comments as these people will not allow for portability. I didn;t use the service soon i applied for MNP but Aircel cheaters are billing my number and always giving standard reply that there is "Out Standing".
Don't reply to this comments to ask Phone number. We already mailed to your office from [protected]@gmail.com
Dear the worst service i have ever seen in my life. i filed two complaints and these guys gave me the complaint number latter when i called and inquired these fellows told no complaints have been registered. i have simply wasted my time by calling these guys...
bensingh john
[protected]
bensingh.[protected]@gmail.com
bensingh john
[protected]
bensingh.[protected]@gmail.com
Hi Team,
I unfortunately came to Aircel network from Airtel & activated my
account on Nov 4 2014, my network signal shows i am in roaming
(Tamilnadu sim) where as i am not in roaming and my residence (proof)
is in chennai, i called the call center it was attended by Suganya i
told her the problem, she asked me all details, put me on hold & then
asked me to call back after 2 hours i asked for a reference no of the
call, she put me on hold for 20 minutes & then disconnected the call, i sent a mail to appellate team hence got a call from the team, they say MNP customers will have to be on roaming only and no micro sim will be given for MNP customers, this was a nice welcome by Aircel for a new customer, i was warned by my colleagues not to go to aircel but i trusted you & i deserve this
for that.
Navin
I unfortunately came to Aircel network from Airtel & activated my
account on Nov 4 2014, my network signal shows i am in roaming
(Tamilnadu sim) where as i am not in roaming and my residence (proof)
is in chennai, i called the call center it was attended by Suganya i
told her the problem, she asked me all details, put me on hold & then
asked me to call back after 2 hours i asked for a reference no of the
call, she put me on hold for 20 minutes & then disconnected the call, i sent a mail to appellate team hence got a call from the team, they say MNP customers will have to be on roaming only and no micro sim will be given for MNP customers, this was a nice welcome by Aircel for a new customer, i was warned by my colleagues not to go to aircel but i trusted you & i deserve this
for that.
Navin
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
We are really sorry for the inconvenience. We wish to help you but we are restricted by the absence of any contact details in your complaint. Request you to share your number, name and contact address with at [protected]@aircel.co.in. Looking forward to resolve it at the earliest.
Regards
Aircel Customer Service Team.