[Resolved] Aircel Mumbai — Unanswerable Customer Care Number | |
Since my purchase of an Aircel card I have been tfying to call up the customer care number but no one has answered till date. All my querries are unsolved. On their website they have displayed a name Ms Bhakti who will look into any matters regarding the services of aircel mumbai with her number. Even her number is not reachable. Is the company taking its customers for granted? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
I'm having a terrible time with AIRCEL. They give me 100 messages free plus Rs50 every month with E-recharge of Rs 101. When i go 2 send any messages to a person (once) they send d same msg 5 times to d person. This is how the money gets over and d scheme too. Its relly irritating. SREW THEM!!!
Reply
heloo sir [protected] iz my number it has validity upto around 2018 but after inserting the sim its not working why iz it so. i would like to add one more thing i am not regular using it i just have taken it for internet but last week i rechared it of 10 rs. and i have taken 99rs. internat voucher. please solve my problem
halo sir,
[protected] no. miss call came in my cell number and i called up, suddenly Rs. 90 cut from my balance, what the hell this stupid activity done by your (aircel ) people. i need get back this Rs. 90. otherwise, i will go to consumer forum to file the same.
your customer,
binay tudu
no. [protected].
[protected] no. miss call came in my cell number and i called up, suddenly Rs. 90 cut from my balance, what the hell this stupid activity done by your (aircel ) people. i need get back this Rs. 90. otherwise, i will go to consumer forum to file the same.
your customer,
binay tudu
no. [protected].
trail mail of aircel...disgusting service, , , , , , , , , , still no resolution
o Mumbai, talktoaircel, appellate.chn
Dear Concern,
Its really frustrating.I have waited for 1 month for the name correction. But still nothing is done from your end.Again I have received the same name in July'2012 bill.
I have requested for the name change and i have also got an acknowledgement from Aircel Mumbai care that request has been forwarded to the correct department.
I want July bill with the name Richa Bhargava not Richa Kaustuv Kiran Bhargava immediately.
-------- Forwarded message[protected]
From: Mumbai - Care(E) <Care.[protected]@aircel.co.in>
Date: Thu, Jun 28, 2012 at 11:49 AM
Subject: Aircel Number [protected]
To: [protected]@gmail.com
Dear Ms. Bhargava,
Thank you for writing to Aircel.
As per your email, we wish to inform you that your request for name correction to Richa Bhargava has been forwarded to the concerned department, and the Service Request Number for the same is 1-[protected].
Please allow us with some time to provide you with a resolution towards the same.
Meanwhile,
we confirm that the email address [protected]@gmail.com has been registered on your number [protected] for e-bill facility .
However, we regret to inform you that we shall be unable to regenerate the current invoice dated 19th June 2012 with the corrected name.
Trust the above is to your satisfaction.
Best Regards
Care Team
Aircel.
PS: In case you require any further assistance, please
Ø Call 121 available only from your local Aircel mobile.
Ø Call at[protected] in case you are not using an Aircel Connection (not a toll free number)
Ø You can mail us at care.[protected]@aircel.co.in
Ø Fax us at[protected]
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/27/2012 12:13 PM
To: Mumbai - Care(E)
Subject: Fwd: Complaint [protected]
Dear Concern,
Its being more than 24 hours but still I have not get any response
[protected] Forwarded message[protected]
From: <[protected]@gmail.com>
Date: Tue, Jun 26, 2012 at 9:08 PM
Subject: Re: Complaint
To: "Mumbai - Care(E)" <Care.[protected]@aircel.co.in>
My number is [protected]...
Sent from my BlackBerry® smartphone
-
[protected] Forwarded message[protected]
From: Auto Ack: Aircel <[protected]@aircel.co.in>
Date: Wed, Jun 27, 2012 at 12:16 PM
Subject: Ack: Re: Complaint(ERN[protected]GKPH4)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
--
Regards'
Richa Bhargava
[protected] Forwarded message[protected]
From: Auto Ack: Aircel <[protected]@aircel.co.in>
Date: Fri, Jul 20, 2012 at 11:52 AM
Subject: Ack : Fwd: Complaint [protected](ERN-482143-WB2DJ1)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
--
Regards'
Richa Bhargava
rom: Richa Bhargava <[protected]@gmail.com>
Date: Tue, Jun 26, 2012 at 11:15 AM
Subject: Complaint
To: care.[protected]@aircel.co.in
Cc: [protected]@aircel.co.in, appellate.[protected]@aircel.co.in
Dear Concern,
I have applied for Aircel postpaid connection 2 months back and the service which I am getting is not up to the mark.
E-mail id provided at the time of applying for the connection was not correct in the systems because of that I was not able to get the soft copy of the bill. 3 days back I called up in the customer service and changed it.
Name as it appears on the bill is also incorrect.
15 days were taken by the Aircel to activate the number after submitting the documents.
I have requested for the name Richa Bhargava but in the bill it appears as Richa kaustuvkiran Bhargava. So, I want to change the name as it appears on the bill.And it has to be Richa Bhargava.For your reference find attached pan card scan copy which I have submitted when I was applied for the connection.
This is really frustrating I need to deposit this utility bill in the bank for KYC clearance but I am not able to get a bill which is under my name.If I was aware of the fact that Aircel provides that kind of a service, then I never opt for the same.
Requested you to kindly reprint the current month bill when name gets corrected after 24 hours. Customer Service Representative informed me that it will take 24 hours to update the name. I cannot wait for the next month bill because it is going to be generated on 18th of July 2012 and it is Aircel fault.
I am getting my salary via cheque because KYC is not cleared by the bank and for that I want a utility bill.Recently I have moved from Delhi to Mumbai.
Kindly processed actively and correctly with the above complaint and informed me for the same.
o Mumbai, talktoaircel, appellate.chn
Dear Concern,
Its really frustrating.I have waited for 1 month for the name correction. But still nothing is done from your end.Again I have received the same name in July'2012 bill.
I have requested for the name change and i have also got an acknowledgement from Aircel Mumbai care that request has been forwarded to the correct department.
I want July bill with the name Richa Bhargava not Richa Kaustuv Kiran Bhargava immediately.
-------- Forwarded message[protected]
From: Mumbai - Care(E) <Care.[protected]@aircel.co.in>
Date: Thu, Jun 28, 2012 at 11:49 AM
Subject: Aircel Number [protected]
To: [protected]@gmail.com
Dear Ms. Bhargava,
Thank you for writing to Aircel.
As per your email, we wish to inform you that your request for name correction to Richa Bhargava has been forwarded to the concerned department, and the Service Request Number for the same is 1-[protected].
Please allow us with some time to provide you with a resolution towards the same.
Meanwhile,
we confirm that the email address [protected]@gmail.com has been registered on your number [protected] for e-bill facility .
However, we regret to inform you that we shall be unable to regenerate the current invoice dated 19th June 2012 with the corrected name.
Trust the above is to your satisfaction.
Best Regards
Care Team
Aircel.
PS: In case you require any further assistance, please
Ø Call 121 available only from your local Aircel mobile.
Ø Call at[protected] in case you are not using an Aircel Connection (not a toll free number)
Ø You can mail us at care.[protected]@aircel.co.in
Ø Fax us at[protected]
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/27/2012 12:13 PM
To: Mumbai - Care(E)
Subject: Fwd: Complaint [protected]
Dear Concern,
Its being more than 24 hours but still I have not get any response
[protected] Forwarded message[protected]
From: <[protected]@gmail.com>
Date: Tue, Jun 26, 2012 at 9:08 PM
Subject: Re: Complaint
To: "Mumbai - Care(E)" <Care.[protected]@aircel.co.in>
My number is [protected]...
Sent from my BlackBerry® smartphone
-
[protected] Forwarded message[protected]
From: Auto Ack: Aircel <[protected]@aircel.co.in>
Date: Wed, Jun 27, 2012 at 12:16 PM
Subject: Ack: Re: Complaint(ERN[protected]GKPH4)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
--
Regards'
Richa Bhargava
[protected] Forwarded message[protected]
From: Auto Ack: Aircel <[protected]@aircel.co.in>
Date: Fri, Jul 20, 2012 at 11:52 AM
Subject: Ack : Fwd: Complaint [protected](ERN-482143-WB2DJ1)
To: [protected]@gmail.com
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
--
Regards'
Richa Bhargava
rom: Richa Bhargava <[protected]@gmail.com>
Date: Tue, Jun 26, 2012 at 11:15 AM
Subject: Complaint
To: care.[protected]@aircel.co.in
Cc: [protected]@aircel.co.in, appellate.[protected]@aircel.co.in
Dear Concern,
I have applied for Aircel postpaid connection 2 months back and the service which I am getting is not up to the mark.
E-mail id provided at the time of applying for the connection was not correct in the systems because of that I was not able to get the soft copy of the bill. 3 days back I called up in the customer service and changed it.
Name as it appears on the bill is also incorrect.
15 days were taken by the Aircel to activate the number after submitting the documents.
I have requested for the name Richa Bhargava but in the bill it appears as Richa kaustuvkiran Bhargava. So, I want to change the name as it appears on the bill.And it has to be Richa Bhargava.For your reference find attached pan card scan copy which I have submitted when I was applied for the connection.
This is really frustrating I need to deposit this utility bill in the bank for KYC clearance but I am not able to get a bill which is under my name.If I was aware of the fact that Aircel provides that kind of a service, then I never opt for the same.
Requested you to kindly reprint the current month bill when name gets corrected after 24 hours. Customer Service Representative informed me that it will take 24 hours to update the name. I cannot wait for the next month bill because it is going to be generated on 18th of July 2012 and it is Aircel fault.
I am getting my salary via cheque because KYC is not cleared by the bank and for that I want a utility bill.Recently I have moved from Delhi to Mumbai.
Kindly processed actively and correctly with the above complaint and informed me for the same.
my account balance 15 rs. has been charged wrongly so i wants compent airsel company and help me
my name nikhalesh and my mob. no. is [protected] and other jankari upar di gyi hai...
I have been calling 121 and 198 since 3days. Did not get response. It is really irritating. Dont take customers for granted.
I have activated Rate cutter pack of Rs. 33/- but not getting benefits. I will wait for reply 2 more days.
Amol ghorpade
[protected]
I have activated Rate cutter pack of Rs. 33/- but not getting benefits. I will wait for reply 2 more days.
Amol ghorpade
[protected]
they deduct my Rs. 14/- without permission even though I don't started any service... how come in every month you are deducting my money service.. this is really irritating me..
Hi
i applied for rate cutter for 18Rs & 26 Rs but i didnt get the required benefit. This was done after referring the Aircel wesite. I complained to the aircel service store still i havent got the money back for the calls i made for international.
Can i really look for help or do i need to move to other service provider. Also call pulse rate mentioned as per website is wrong.
I guess quality of Aircel service is deteriorating. I tried reaching customer care for past 3 weeks not once i was able to reach them.
Regards,
Navin Chettiar
i applied for rate cutter for 18Rs & 26 Rs but i didnt get the required benefit. This was done after referring the Aircel wesite. I complained to the aircel service store still i havent got the money back for the calls i made for international.
Can i really look for help or do i need to move to other service provider. Also call pulse rate mentioned as per website is wrong.
I guess quality of Aircel service is deteriorating. I tried reaching customer care for past 3 weeks not once i was able to reach them.
Regards,
Navin Chettiar
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