[Resolved]  Airtel 3G Data Card — recharge and balance

Address:

Maharashtra

hello,

I have bought an Airtel 3G datacard on July 05, 2011 from one of the outlets at Croma, Ghatkopar. On installation of the exe file at my laptop and running the same as guided i was not able to get the internet connection and system kept prompting that there is no network access. On inquiring with the customer care and regular follow up for 5 days the internet connection was restored.

Now as the validity of 30 days on the 3G was about to get expired i have charged the number with 3G plan of Rs.675 - flexishield plan - (1.25GB) from a local vendor who have shown me that my transaction was successful and i have also received an sms on my 3G that my transaction is successful and which also showed me the transaction number towards the confirmation of the recharge. However, after that the internet worked for only one hour after which i am not able to get the internet connection.

I have called up the customer care for this problem for atleast 5 times and they assured me that by August 05, 2011 i will get a call from back office and my problem will be solved. They have also send across a request number after registration of the complaint. However i have not received any call from the back office. Whenever i call the customer care they are giving me separate status every time. One of the executive told me in the beginning that there might be a problem and they will look into it and assure that the balance is appropriately credited to my account which might not have been done due to some problem. On calling for next 2-3 times the executive told me that there is no recharge of Rs. 675 to my number (however i have got a transaction id and a message of recharge successful on the number). On calling on August 06, 2011 i was been told that my balance has got over after the recharge of Rs. 675. Now how can the balance get over after using the internet connection for 1 hour without running any download.

I appreciate the quality of internet and the speed, but how can Airtel be so bad with their service? Now I am planning to stop using my 3g datacard and will advice my fellow friends who bought the same on my advice. I don't know how do airtel promises best network access and providing best customer care services when a customer has to approach you every time after every single transaction.

regards,
pankaj
[protected] (data card number)
[protected] (contact number)
email: [protected]@hotmail.com