Airtel Complaints & Reviews

I had raised a cancellation request of Airtel Fixed Line and Broadband on the 22nd of July.
Request number is 1124204. I was informed that the cancellation would be processed within 7 working days. But the issue has not been addressed till date. I had raised a complaint against it and also escalated it twice. I have been forced to call to the customer care many times but to no avail. I am providing the airtel landline number and my personal mobile number here. Expecting a response now at least otherwise it would seem to be one of the worst customer service that I have come through.

Landline number: [protected]
mobile: [protected]

Thanks,
Nitish

sir,
my fixed-line with phone no[protected] & broadband wasn`t working from 22/6/2011 to 22/7/2011 . I also complained for this many times but the compalints didn`t went through and I was told that some changes in offices are being done. when i directly called for engineer namely Mr. Subhash Yadav and technician namely Sonu they were not able to solve the problem .and now i am charged for that period of time. I even complaint about this but they are not listening to my complaints.
so i beg to say that please do not charge the bill for the whole month my fixed line and broad band.

yours faithfully
Mr. K .K. Malhotra
jabalpur

p.s -the phone is under the name of mrs.damyanti malhotra .

Just now I posted and I am reposting because I gave wrong company/product name. As my complaint is not on mobile piece, I specified it again. My mobile number [protected], purchased in 2008.
I am receiving sms from numbers ex/[protected] for a friendly chat. When I reply INR 5 is being cut from my talk time. But sad is after some time a failure message isl being communicated. This is quite depressive, as I am loosing freinds.

In July or aug 2010 above service is on for my mobile and a talk time of Re1 per sms is being charged for that. After some time in 2011, these calls were stopped automatically. The above history is started in April2011 and problem as I expressed. I got very good belief on Airtel. Hope this problem may not stand among me and Airtel. I will be thankful if it is resolved.

sir ,
my mobile no. [protected]. i hv been subscribed to games mania subscription without my permission n hv been charged 45rs so far
please deactivate it asap
im not able to talk to customer care everytime i dial there it says dial *121# for more detailsir ,
my mobile no. [protected]. i hv been subscribed to games mania subscription without my permission n hv been charged 45rs so far
please deactivate it asap
im not able to talk to customer care everytime i dial there it says dial *121# for more detail

Sir,
On 13'th august,around 530pm Rs 55 was wrongfully deducted from my account.First of all 10p was cut.I was using Facebook(which is free on airtel under the new free basic facebook plan).I thought, they cut money for that. After 3 min,i again checked my mobile balance, they had deducted 55rs. I immediately registered my complaint.Complaint number:CBDCC[protected].The lady told me that airtel shall contact me by 17th august.

They didn't contact me, so i phoned them on 18th august during noon.

The first customer care executive told me that i had subscribed to some "cricket world cup score" pack.Then he also SAID THAT AIRTEL HAD CALLED ME AND TOLD ME THE REASON FOR CUTTING OF BALANCE ON 16TH AUG.This is totally a black lie, coz i hadn't received any call from them on 16th.Then i told him to transfer the call to his superior.

The man also repeated the same story.I told me that i can't surf even basic facebook on my simple LG mobile.He said that i had downloaded a "CRICKET GAME".If i had downloaded it by mistake, the game should be in that mobile, which isn't even there.I repeatedly told him, how's that possible? Then he bluntly told me that i can check that by ORDERING MY BILL AND CALL DETAILS,WHICH WOULD COST RS50 EXTRAAA. He also told that THEY HAD REFUNDED RS 1 TO ME.16th august mein call kiya thaa, he repeated that.What a lie?

Abb 55 rs bachane ke liye,mujhe 50 rs aur spend karna padegaa!

This is not the first time,airtel has done this to me. Last time, they had refunded Rs15(approx) to me.
In the last 3 years, they had deducted rs500 approx in the name "SUPPOSED DOWNLOADED PACKS".
This time, after my balance becomes zero, i am thinking porting Airtel to another provider.

Airtel have no concern or respect for their customers. Being in a customer service industry, there customer service is pathetic they have employees who can barely speak English and their level o[censored]nderstanding is so weak that they rather hire kids who go to good schools coz they know English far better. I'm not discriminating It's just that they don't understand what we are trying to say. I had cald up Airtel to check about the broadband plan which is when I realized I have the worst plan could have because Airtel without bothering to notify me changed my plan and the worst thing is that I have been paying 2500 every month for that plan since 4-5 months when I spoke to the person his reply was very vague "We just decided to change it" When I asked him as to why he didn't have an answer I also told him that We are in the 21st century how tough would it be for company related to the communications field to communicate that they have decided to change the plans for their customers via call, message, update it on the bill or send an email. It shocking to come to know after I called that It has been changed by airtel without any notification to their customers especially customers who have been loyal like me, I'm not happy that this is the way I'm treated for being a loyal customer of airtel he still didn't have an answer but I was glad I got to talk to him because he was last human in Airtel who could understand what I was saying as later I spoke to a lot of people who deserve to go live in another planet, there communication were even beyond animals understanding. Airtel did not have the courtesy to inform that they changed my plan without my permission I requested to talk to a manager which I never got I sent mail regarding where they said they were sorry for the inconvenience but they didn't have any solution for the problem so when I decided to change to new plan there reply was it would be effective from next month they expected me to use the pathetic plan I am currently in and also expect me to pay for it which did not make any sense. Since there was NO solution and I was frustrated with the service I gave up and decided not to bother. But I did send an email about the complaint also notifying them Also wanted to notify you that It is actually very hard to get through the customer service dept, after the phone rings there is no response. The
agents are releasing the calls or putting the customer back to the IVR and
disconnecting the line. When I called for the 3rd time I got to speak to a
human and I'm glad I got to speak to Saddiq.... Please get a system where the
agents can't beat the system as it's easy avoid calls but loyal employees like
saddiq would be suffering as they have to deal with a lot of customers and by
beating they are only putting their own friends into trouble as they have to
work harder. also got to speak to another human which really not happy about calling him that as he acts very cocky with me where he spoke about dreams when spoke about notifying me about change in my plan according to this it is my responsibility to call airtel and check frequently about my plan.

A week later I get this stupid mail from Airtel saying that I have used 100% of my speed ((which is 30GB BUT the fact is it is 50GB according to their new plan)) and the speed would come down henceforth when I cald the person argued about it but later when they realized their mistake he apologized again I requested to talk to manager as I was getting nowhere with these losers So I requested for a call. 3days later When I still didn't get a call I cald back and It is actually very tough to get through these lazy employees as they don't pick up. I sent another mail about it

Though I did try today to give guys one more chance to sort all the issues that have occurred due to your INCOMPETENCE. I got to speak to lady who could barely speak English and also hung up on me and then I got to speak a douche bag called Shivkumar who had me waiting for 10 minutes for transferring who also disconnected the line as well. I guess this is the latest trend in Airtel where hang up on customers again another display of how well your customer service is???? being in a customer service industry and having employees like Manjunath and Shivkumar who are a disgrace to any place they work!!!!!!! I would wanna to talk to a MANAGER If it's not a big deal

In conclusion, This is an example that Indian companies don't concentrate on customer as foreign markets do they ready to take our money and live of[censored]s but when it comes to delivering right results or solving the problems they are the worst. Please don't choose Airtel If you looking to solve all your problems by joining them YOUR LIFE WILL GET WORST!!!!!!

Registered Mobile No. Changed
I am NOT holder of airtel DTH, someone customer ID is [protected].and he not recharge his service but Airtel Customer Service send massage on my mobile. number is [protected]
as per their SMS, the number was indeed changed but i am suffring about massage. plz find right persone and send to same.thanks.air

My airtel prepaid no. is +91 [protected]

I just received a message saying "your account has been debited 10.00 INR for your last VAS download." I dont know what VAS stands for and what sort of service it is. I didn't downlonlod anything, I have not opted for any such schemes so why they have deducted amount from my account.
I Just want to ask how can the company deduct the amount from the balance without any intemation and more over the person didnt even apply for that service.
Hope they have a better explanation for this act.

Puja Roy

It's been advertised in the Kachchh district of Gujarat, by Airtel cellular company that i[censored]sers from Reliance or Uninor moves to airtel using mobile portability, they will be given with a special scheme of call rate, that's all India for 0.25/Per Minute. So I decided to follow the special scheme. Now when, one month is over Airtel has stopped providing promised call rate. Now if customer wants to take advantage of that scheme, they are suppose to pay 30.00Rs. per month. It's a purely chiting. Please help me on this.

I was using Reliance GSM ***** 05354 and moved to Airtel as conditions applied.

Thanks!

We have received unwanted messages from their numbers 54321 (Food ball updates). We never asked for updates for the same and understand that they have deducted for the updates from he balance. Kindly deactivate the updates from 54321

B.Sriram
Mobile No.[protected]

after 8 months of porting my sim (from reliance to airtel).airtel has blocked my sim.and giving an excuse of that you didn't port your sim in airtel you are a reliance user.don't port your sim in airtel they have no good facility for mobile number portability..

Hi,

I purchased Airtel Digital TV some time ago. Since this is ramzan month, we wanted to see the religious programs that are being telecasted in Peace TV. But I notice that the Airtel Digital TV does not have the Peace TV.

I would urge the Airtel to please provide Peace TV as we are a big fan of that.

Request you to kindly consider this and make appropriate steps as early as possible.

Looking forward for a positive response from your team.

Regards,
Muneeruddin N
Hyderabad

I am holder of airtel DTH, my customer ID is [protected]. I applied for change of my registered mobile number from [protected] to [protected] as per their SMS, the number was indeed changed but instead of [protected] a unknown number [protected] was registered. I contacted customer care in this regard and they as usual said it will be done but nothing is done till date I also called on the dealer through which connection was taken, he also said that problem is solved but still my number is shown as[protected] in account information, as a result of this I can not use SMS for any type of inquiry. I applied for this change only because I thought airtel number will be better than BSNL number for this purpose, now I regret my decision.
Will these airtel people listen ? by only saying yes sir yes sir on customer service does not solve problems, some practical work also needs to be done.

Anil Ghildiyal
Dehradun

many time we are connect to castumar care ,please stop video talkies but this survice is not stop my mobil no .my mobil no is [protected].so please stop above service&return my balance

Customer ID: [protected]

It is very shameful on the part of AIRTEL TO PROVIDE POOR SERVICES AND HAVE NO VALUE FOR THE CUSTOMERS.

Till date the set top box is not replaced although when the complaint was given it was in the warranty period. Inspite of putting up the complaints on their customer care they refuse and say that they havew not recieved any complaints , The most liars executives are sitting and are not at all concerned about the customer.

I got a call today ie on 18th Aug 2011 from the no:[protected]asking for the reason for the complaint which I had put on the net. Everything was briefed and was told he will let me know after confirming the facts.

In the afternnoon I get a SMS stating that the complaint is resolved and now the is no complaint from our side pending.

It is very pthatic and ridiculous that without solving the issue these stupids have closed the topic from their side.

My STB is non functional and in my account I have Rs 91.00 balance. They are nor even refunding the amount.

Please it is a kind request to all other customers DO NOT EVER GO FOR AIRTEL DTH CABLE THEY ARE CHEATS . EVEN IF YOU GET A FREE CONNECTION DO NOT INSTALL.

Their srvices and the quality is poorer than any other and the customer care people are very rude and do not even have any proper knowledge .

My name is Jeyanth Kumar([protected]), I bought airtel digital tv last year. and the set top box PROVIDED BY AIRTEL is not working properly. The audio is not working in HDMI while it works in AV out.. now when i called customer care support they said they would charge Rs.100 for visit and Rs.250 to rectify the problem. will airtel charge for a visit to a NEW customer. when i applied for airtel he visited more than 3 times during installation. and how dare airtel charge a customer for silly things. the damn set top box is provide by airtel, which is probably under standard manufactured in china. Airtel offers worst after sales service.. Am sure ill go for tata sky+ within next few months..

I M airtel user from last 5years and number is - [protected]
Mostly,I use this number in roaming but do not make call. Just to receive call from my family members.
But from last 2 months , whenever I am recharging this number then with in 1-2 days - Airtel deducting fee of any kind of service which I really do not activate.
Getting many sms daily - from 56464 and AH-543216, -really dont remember all.
Whenever I ask to customer care then they said - I activated this service which is not TRUE>
After that- I give complaints many times to CC, to De-activate all services. But this game again starts after 1-2 week.

I loss of 200Rs. finally.
They Did not refund me anything, All money is going in a bucket which I dont know really.
I always try to complaint on 121 delhi number then - CC said- We can not resolve your problem because its your Haryana's number. GO to Haryana and then call.
How I can go weekly to Haryana , to left my job and to resolve this stupid problem with me.

PLease I requested to AIRTEL Bharti - DE-Activate everything from my mobile no- [protected].
ANd please DO not deduct any money from this number.

Even many times- in delhi - its not recharging.

Please resolve this problem

You can contact me here
Dinesh
[protected]
(Delhi)

Dear Sir/Madam,

I owe a Airtel Cell phone connection number: [protected] since 2004. From the past 5 days suddenly I started receiving Comedy Jokes sms on my number. For initially first 2 days I didn’t realize because everytime at the end sms there was a statement saying “For comedy zone Dial 50101”. This note interpreted that it a just a information sms and if I want to continue this service so I should Dial 50101 and subscribe for this service. But however, it was not the case. Finally today I called Customer care service, even though nowadays there is a charge of 50 paisa per 3 minutes I insisted on talking to customer service representative and resolve the issue. My first call gone waste as there was no voice from other end so there was a direct deduction of 50 paisa. My second call passed through and my call attended by their executive’ JANVI’. She was a real freak, didn’t have any manners to speak with client. As if customers are her SLAVES. She was not ready to understand the issue and insisting on saying that I have requested for activation of this service. It was a icing on a cake when I came to know that apart for this value added service there is another service of Nightlife which is activated since June 20, 2011. Everyday there is a deduction of re.1 for each services (Rs.2 on daily basis). Overall my total deductions are from Nightlife pack Rs 57 (June 20, 2011 – Till date (August 18, 2011) and Comedy Jokes Rs. 8 (August 11, 2011 – August 18, 2011) = 57+8 = Rs. 65/-. After the deduction of Rs. 65/- she (Janvi) is replying that they revert only rs. 6 i.e.., of past 72 hours only. So I insisted to speak with her senior ‘Ankita’ and she replied the same and she was not ready to understand the problem. I am really upset with the quality of service provided to me by the company.

Please take necessary action and make me return my sum. Please realize such customer executives who make fun of customers.

Thanks in advance

Dear Sir/Madam,,


I subscribed for airtel broad band connection on 26/07/2011 , The application form no is SEF No. CH 1221188. I paid an amount of 1000/- towards getting connection on the same date. The cheque also got cleared. The connection was not given even after 5weeks .so I spoke to customer care daily ( Archana, Navin, Dhanjaya ) and also Manager ( Rajiv ) they told problem will be solved with in 2days. I have been hearing this two days for 4 weeks.



A guy ( Yuvaraj [protected] ) came at our door took the documents ( PAN card photo copy and Ration Card Copy ) on[protected] and took Rs.1000/- Cheque. He assured to get connection by 4-7 working days. I contacted him for more than 50 times finally pickup the call and said contact customer care only. Not the Sales Team.



I have been keep calling Customer care for more than 3 to 5 times day, Some people will pickup the call and simply put me hold and hung up. Some people wont even say the anything simply disconnect the call, Even superviosor spoke to me and put me on hold to check the records and even he hung up ( Rajiv Chennai).. no courtesy to call back also WORSET , AIRTEL CUSTOMER CARE TEAM. these guyz fit for nothing.



I had lodged compliant with the customer service to look in to the matter. However, i regret to say that the customer service was absolutely of no use





Kindly do the need full or please kindly guide me how to take action against them for not providing proper support.



Chaitanya S.P



India+91 [protected]

Hi i am using airtel for the last 6 years. my number is [protected]. i am being charged 1Re. daily for the past months for junk JOKES from 54542. I tried to contact the customer care and also tried the UNSUB sms but nothing worked out. I losing my money daily.
AIRTEL INDIA SCAM - Airtel cheating customers. Charging them with junk services without their consent. 1 Re. per junk SMS for each of airtel customers a day will earn them millions each day. even worse is the customers who are scammed cannot contact the customer service for any reason. Think its hightime to fight against these CORPORATE CORRUPTION too.