[Resolved] Airtel 999 Executive Plan — Airtel plan renewal
I, J.Shruthilaya am currently under the 999 executive plan (postpaid) taken under the name of V.Jayabalan. I have always been renewing my plan and paying Airtel bills at the Roshan Telecommunications outlet, on Arcot Road.
I seldom check my bill trusting Airtel completely on their billing and accountability. However, this time, when I received this month's bill, I happened to browse the details. To my alarm, I found that the monthly rental had not been waivered EVEN AFTER RENEWAL. Caught off hand, I checked ALL my previous bills. I happen to file my bills. I had renewed the plan on 5/6/2008, the 5th of June, 2008 at the same outlet. I went to the showroom on 4/12/2008 and came to know that my RENEWAL HAD NOT BEEN UPDATED AT AIRTEL!
On contacting customer care, they wanted to know the exact date of plan renewal payment. So, I went to the showroom again on 5/12/2008 and contacted Airtel FROM the showroom. The showroom had refused to give me the receipt number or any other particulars on my request for quick resolution. So, on the advice of the customer care senior executive, I handed over the phone to Ms. Nithya, one of the showroom employees to speak to the airtel customer care executive himself. The showroom employee, Ms. Nithya CONFIRMED the entry of my payment of Rs.1000 on 5/6/2008 as per computer records, but stated that it had not been updated.
Thereafter, I was promised the refund of Rs. 900 (150*6) by the Airtel executive. I have an add-on connection to my number and I have been charged a rental of (99*6) for the 6 months from June to December. I was further told that Airtel would contact me within 2 days, but received no calls. Hence, I contacted Airtel today and was promised the resolution of the problem with the showroom and refund of the lost cash, yet again. Since, the showroom has been deaf to my request on disclosing my receipt number, I was adviced to send a mail to customer care so that Airtel would make pressing demands on behalf of the customer and resolve the "computer or communication problems" in the showroom and make good the loss of the customer. I was further assured that the showroom would have to pay heed to Airtel and disclose all valid details.
KINDLY look into the problem and resolve it as soon as possible. Moreover, the showroom has most definitely accepted on 5/12/2008, that I HAVE INDEED renewed my plan as per COMPUTER RECORDS.
Complaint marked as Resolved Aug 14, 2020
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