[Resolved]  Airtel — Curtailment of balance

Address:

West Tripura, Tripura

Dear Sir;

My mobile no.is [protected].

My complaint is related to curtailment of balance without using any services. While, I have contacted on AIRTEL complaint centre no.198 on dated 05.03.2011 which request ref. no. CBDCK[protected]. But, no action has been taken and each day @ Rs. 1/- to Rs. 5/- is being curtailed from mobile without using any value added services. One point is also noticed that after doing complaint, when I have tried to recomplaint through their complaint service no.198, no one has picked up the call in customer care centre. I have also complained through mail on 11.03.2011 and 16.03.2011, but no action has been taken.

When I have tried again to contact on customer complaint service no.198 of AIRTEL on dated 25.03.2011, a customer care person has picked up the call. When I have told about confirmation for request reference no. CBDCK[protected], he has cut my call without any hesitation. After that again, I have tried to contact in customer care, but noany reply got from customer care and has been disconnected my call.

I am also attaching my mail correspondence with AIRTEL as follows which is self explanatory:-


Regarding curtailment of balance
Friday, 11 March, 2011 7:04 PM
From: "dhruv kumar" <[protected]@yahoo.co.in>
To: nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Dear sir;

I am abserving that from last 7-8 days, a sum of Rs. 3/- is deducted from my prepaid mobile no.[protected]. While, I have called on complaint no.198 and told to look into the matter. But, no action has been taken to stop the service. Later, I have gone to customer care office. Customer officer has stopped the service and told me that no any deduction will be made from next time. But, today, again, it is observed that Rs.3/- is deducted from my balance. May I know why?

Please look into the matter and confirm it. If any service is started on this no., please stop it.

Thanking you

regards
Dhruv kumar










________________________________________


Re: Regarding curtailment of balance
Wednesday, 16 March, 2011 7:15 PM
From: "dhruv kumar" <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in, nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Dear Sir;

Refer to my mail dated 11.03.2011 regarding curtailment of balance from my prepaid mobile no.[protected], till today no any action has been taken. While your sent is showing to take action shortly. You should aware that 5 days already has gone, but no action has been taken by you.

I want to clarify also that when I am going to write the massage STOP and sending to 1210 or 121, I am just getting the massage i.e. Your request to stop service has been received, we shall get back to you in a few minutes with the option. Dial 57875(Toll free) and set your favorite song as hello tune.

After some time, again, I am getting massage i.e.

The following services are active on your mobile:
To reply type the serial number of the service that you with to STOP
1. Cricket Score Pack

After this again I am going to type the serial number of the service with STOP.

After that, Again, I am getting massage from you i.e. DND is deregistered. Please contact on 1909.

When I am contacting on 1909, DND is deregistered.

I want to say also that no any service is active on my mobile no.[protected].

Please clarify why my balance is curtailing without the use of call.

Please resolve it within 2 to 3 days, otherwise it will compell to take action against AIRTEL. It is very bad thing that you are cutting my balance Rs. 3.00 per day without use of any service.

Please look into the matter and resolve it as soon as.

Thanking you

Regards
Dhruv Kumar
[protected]







Re: Regarding curtailment of balance
Wednesday, 16 March, 2011 7:12 PM
From: "Appellate.[protected]@Airtel.in" <Appellate.[protected]@Airtel.in>
To: "dhruv kumar" <[protected]@yahoo.co.in>
Dear Customer,

Thank you for contacting Appellate Officer Desk at Airtel. We are in receipt of your query/complaint and will get back shortly

Regards

Appellate Officer,
Assam and North East

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am to 6:30 pm.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.





Re: Regarding curtailment of balance
Wednesday, 16 March, 2011 7:15 PM
From: "Appellate.[protected]@Airtel.in" Appellate.[protected]@Airtel.in
To: "dhruv kumar" <[protected]@yahoo.co.in>
Dear Customer,

Thank you for contacting Appellate Officer Desk at Airtel. We are in receipt of your query/complaint and will get back shortly

Regards

Appellate Officer,
Assam and North East

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am to 6:30 pm.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Please look into the matter seriously.


Regards

Dhruv Kumar
Cell no.[protected]
Alternate Cell no. [protected]