[Resolved] Airtel — Airtel Portability - Airtel resorting to Harassment | |||
Airtel has been calling me frequently (except for 1 week I was in south goa and could not get airtel signal!) and pleading not to port! I have told them many a times that their irritating calls and abuse of DND is one of the main reasons I'm switching (other than bad signal at home) but they will not let me PORT!!!! I filled out all the paperwork on the 7th of Feb and submitted to Vodafone. On the 17th of Feb, I get this message from Vodafone: Hello! Your Porting Request AG559762 dated 15Feb11 has been rejected by your currentoperator due to There are subsisting contractual obligation from the Subscriber agreement. Pls contact your current Operator for further details On the same day, I receive a cheque for Rs. 250 from Airtel saying they have appreciated me as a customer, etc. etc. and enclosed is a cheque for Rs. 250 as a token of appreciation. Of course, two different stories, so I go over to Airtel office and tell them about Vodafone message above (I gave them a copy) and they assure me that my number will be ported by 21st (today). Then this afternoon (21st) I get the most desperate call pleading that they will fix the coverage to my house and if there is anything they can do to have me stay as a customer - I said too late as they have been promising for 4 years and I am not changing my mind in any circumstances. SO THE LADY CHANGES HER STYLE AND RESORTS TO BLACKMAIL - saying that my number is a "VANITY NUMBER" and am I aware of any charges if I switch to another service provider? I tell her that since SHE IS CALLING ME, SHOULDN'T SHE HAVE ALL THIS INFORMATION INSTEAD OF ASKING ME? Then she tells me that I will have to pay Rs. 6,000 if I want to switch over to another network provider. I told her i have a file with the original application and it says nothing about her claim. I also ask her to email me this information so I can take appropriate action - to which she says she doesn't have my email! so I give it to her but she keeps changing back to penalties, etc. and I tell her that I will be filing a legal case against Airtel if they do not port my number, as I have ensured there is no outstanding amount due and they also have my deposite of Rs. 6500! I finally gave up to her pleadings and hung up on her! This is really cheap of Airtel - a company I once felt proud of as an Indian! Airtel, I hope you're reading this. Lesson for you - the customer is always right, don't screw with your customers when they want to leave you! My Airtel relationship no. is [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Just sent an email as per swaminathantn's post above:
Dear Sirs:
I am writing with a complaint against Airtel, which is not cooperating with my application for porting to Vodafone. My porting request no. is AG559762.
Airtel has called me several times since my porting request to convince me to change my mind, but my refusal has still not convinced them to discharge my account (vodafone has already allotted me a starter kit with their SIM card but cannot start connection until Airtel discharges my account).
Airtel has already sent me a letter with cancellation of service (attached) and a cheque for Rs. 250 - but this letter is misleading since they are not cancelling my account.
Yesterday, I got a call from Airtel again to convince me to stay with Airtel, and after my insisting that my decision is final to port, the lady said that they have given me a "VANITY NUMBER" and I will have to pay Rs. 6000 in order to port to Vodafone. I conceded that I will indeed pay the amount IF there is an agreement by me to do so and if they can produce such an agreement. They are not producing a copy of this agreement either.
Hence, I am writing to you with a complaint against Airtel wiht a copy marked to them with the hope that they will comply per the rules and regulations of TRAI and stop harassing me with requests and false penalties. As indicated I am prepared to pay any penalty as per contract, if indeed such a contract exists.
Sincerely,
Dear Sirs:
I am writing with a complaint against Airtel, which is not cooperating with my application for porting to Vodafone. My porting request no. is AG559762.
Airtel has called me several times since my porting request to convince me to change my mind, but my refusal has still not convinced them to discharge my account (vodafone has already allotted me a starter kit with their SIM card but cannot start connection until Airtel discharges my account).
Airtel has already sent me a letter with cancellation of service (attached) and a cheque for Rs. 250 - but this letter is misleading since they are not cancelling my account.
Yesterday, I got a call from Airtel again to convince me to stay with Airtel, and after my insisting that my decision is final to port, the lady said that they have given me a "VANITY NUMBER" and I will have to pay Rs. 6000 in order to port to Vodafone. I conceded that I will indeed pay the amount IF there is an agreement by me to do so and if they can produce such an agreement. They are not producing a copy of this agreement either.
Hence, I am writing to you with a complaint against Airtel wiht a copy marked to them with the hope that they will comply per the rules and regulations of TRAI and stop harassing me with requests and false penalties. As indicated I am prepared to pay any penalty as per contract, if indeed such a contract exists.
Sincerely,
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DATED: 12:00:00 AM
SAFNo:O
---MY NAME AND ADDRESS DELETED---
Dear Sir/Madam,
YoUr request for cancellation of your connection has been processed and your account with us is closed.
It has been our privilege to be your preferred telecom service partner and we regret losing your valuable patronage.
Enclosed is demand draft/cheque 147223 dated 12:00:00 AM for Rs. 250/- towards refund settlement.
Please present this demand draft/cheque to your banker within 6 months of the issue date.
This relationship has been of great consequence to us and we hope that you will present us with an
opportunity to serve you again,
For further assistance, please
Call us at Bangalore[protected]
E-Mail us at - care.[protected]@airtel.in
__________________
however, in spite of the letter above, they continued calling me to as indicated in my original post above and have not ported.