[Resolved]  Airtel — Airtel 3G fraud Billing

Address:

Bangalore, Karnataka

Hi,
I have been using Airtel 3G in my mobile with plan (5 GB 3G GPRS Free, thereafter 3p/10KB (After 6.03315 GB 100% Free) Rental Rs 750) from 25/04/2012 and the same has been deactivated on 26/06/2012 (After seeing June month fraud bill).
I was shocked to see the last bill (June'2012) of more than Rs. 4900/- and contacted Airtel about it. They are telling that for the given bill cycle the data usage exceeded the free limit.
I had tried to contact Airtel heldesk /Nodel/ Appellat many times, but there has been no valid resolution of my concern also they are not trying to understand customer frustration.

It seems that Airtel tries best to keep the customer Mis-informed to cheat them.

There is couple of points which I wanted to raise.
1) On 25/05/2012 I received an intimation message Airtel that my data usage is exceeding my limit. So I spoke to CC to confirm the actual usage. I was told that, to check the 3G data uses for the current bill cycle send a message “3G USE” to 121”. I did that I received a message back about the data uses which was showing 300 MB and they said to check data usage send message to 121 which is right don't rely on message directly sent by airtel. So I continue using the services keep track of the data usage I regularly followed the procedure told by Airtel and it was well within the limit.

2) On 18/06/2012 (i.e. the last day of the billing cycle) around 11:59 PM I checked my data usage as told by Airtel people it was showing 4.3GB. But when I contacted Airtel customer care for the billing error they said that I have used 6.3GB data which is false. Then I lodge a compliant to Airtel customer care regarding same (compliant num:[protected]. after 2days I received a call from customer care saying the that I have used 6.3GB, then I told them that i have a message which is showing data used was 4.3GB which was checked on 18th night, then they told to mail the screen shot of that message [protected]@in.airtel.com so I did the same. Their after I keep receiving mail from Airtel it says issue has been resolved and the data used 6.3GB and 4000+ bill is valid.
3),In mail they are said “Please be informed that on 05/06/2012, you have received an intimation message regarding the usage as Dear Customer you have exceeded 5209MB which is more than your allocated data usage. To upgrade your pack,SMS 3G to 121" on 06/06/2012.”
In this case on 18th why the usage was showing 4.3GB it clearly mean that Airtel is trying cheating the customer putting extra bill to customer.



I just want give a heads up to new customers who is going to take 3G internet, Don’t go with Airtel service provider they will make your life hell.