[Resolved]  Airtel — Airtel 3G Services

Yesterday I choose a plan for Airtel 3G services of 11 rs for 10 MB. I just opened 2 pages of internet and my 11 MB gets used in that. Previous when I was having 2G plan then those same pages never took 2 10 MB. Infact if i surf whole day on 2G then also my data account never reached to 10 MB in a day but on using 3G services in 1 min my 10 MB data gets used without even downloading.

On calling 198, and 121 when I select option for talk to customer care... it just say.. dail *123# to know your balance.
What the [censored] is this going on?
I am not even able to talk to customer care. Is this [censored]ing services are provided by Airtel.

My contact number is [protected]

Sir,
I have not received any call from Airtel customer care from last friday. I waiting for your call.

And next time provide a direct number where I can call you, please mails, complaints customer care are just useless.

Best Regards
Deepak

[protected] Some Deepak from airtel called me and said "Sir, you have a complaint regarding Airtel 3G services, how can I help you".. that's it. he listened to my complaint and never called back regarding the solution.
After that I called on that same number around 6 times in last 3 weeks but all the time they said.. Sir tell us about your problem and we will get back to you.
What the hell is going on?
Is there anyone in Airtel who is alive and listen to the customer complaint seriously.

AirTel — 3g services

i am using 3g services for my mobile [protected] from 18th april. previously i was using 2gservices. before to this date, the airtel called on my mobile and offered 3g for rs 100 and mentioned that the bill will be charged only for downloads and not for browsing. after that i got a message asking me to pay charges for 3g a sum of 6830 for which i denied the payment and registering the complaint.

I didthe biggest mistake of my life just 3 weeks ago. tHe mistake was i bought an airtel 3G net setter and dongle sim. MY sim mobile number is [protected].To start with It was supposed to get activated within 24-48 hours. Bugt after having spent so much and so much fight i got it activatedafter 5 days. i was alerady fed up with the customer care service of AIrtel who doesnt even know how to behave to the customer orhow to support their product. In the 3G console which you get in laptop the helpline number given is[protected] But if you call that number they wont support any issue with the 3g service. THEy will just provide you some invalid numbers to call. to add on to the problems it stopped working 3 days back it started saying "it cannot connect to the remote computer hence ports are closed". I called up customer care to understand what the problem was but again no use. the i assumed that it could be because it went out of balance. Then aftergetting advice from the airtel offic ein my employer campus i recharged for 675 and still the problem remained the same. i called up customer care but they said the data has not been added to the account with respect to the amount paid. INfact there was .01 MB data which was left before recharge. I called up CUSTOMER CARE([protected]) 4 tIMES YESTERDAY. tHEY WERE NOT ABLE TO SOLVE THE ISSUE AND NOT ONLY ThAT THRICE THEY ABRUPTLY DISCONNECTED THE CALL AND ONCE THE EXECUTIVE SAID HE IS TRANSFFERING TO THE SENIOR EXECUITVE BUT IT RANG FOR AROUND 10-15 MINUITES BUT NO ONE TO PICKUP AND I DICONNECTED THE CALL SINCE I HAVE BEEN CALLING FROM MY VODAFONE NUMBER AND LOSING MONEY EVERYTIME I CALLED. I EVEN SAID ONE OF THE EXECUTIVE THAT CALS ARE GETTING DISCONNECTED ABRUPTLY(EVENTHOUGH I CALLED FROM AN AREA WHERE I HAD FULL SIGNAL)SO TAKE CARE OF IT.I ASKED HIS EMPLOYEE NMBER BEFORE STARTING THE CONVERSATION BUT HE REFUSED TO GIVE INSTEAD HE SAID HIS NAME WAS HARIPRASAD. AFter having spent so much money my issue is unresolved. i Want my money back as well as i want them to take back their device and give back my money. since the consumer laws in india arenot so strong as in some other countries where i have worked before things like this heppen daily. ateleast i found this forum here andI BELIEVE THIS POST CAN HELP ME GET OUT OF MY ISSUE AND HELP MANY OTHRS WHO PALN TO CHOOSE AIRTEL. i hope i get a reply.

MY contact number is [protected]

dear rakesh ranga, pleased to hear from you that the matter has been resolved. now, how much do i had to pay.

Namaste Mr. Mohanty,

This is to inform you that your concern listed on 29 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Namaste Mr. Mohanty,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33