[Resolved]  Airtel — Airtel is worse than Worst Company and I want Penalty Rs. 40000

Airtel — airtel rude behave with customer

Hi, my self kartar solanki
i used aritel postpaid connection, my mobile were used to very high so i changed airtel scheme, before Jan 2008. but this time airtel charged 3 times payment from my credit card when i ask so airtel empl. told me sorry and they said they had my payment in airtel a/c for december mobile bill. they told me that they will deduct this amount in next billing cycle. But After my complant they cut my connection instead of rectifying there mistake and Now they are note giving response and they have very rude behavier
What I can say this type of thing are very cheap.

Please Help Me, what i can do. I was using these no. for long you I am having great problem because I will not be easy to change no and get some other
My mobile No. [protected] I want to Reactivate.




After that today i went Airtel office in sector-15, faridabad main market, i wanted discuss with airtel employee but he have rudly behave with me and he told me my no will not activate when i was say. i also taken a advance rentel plan in Dec. 2008 why u discunnect my mobile servce, but everyone not talk with me...
Airtel company is a very big cheat company

You can contact me [protected]

AirTel — worst mobile service

i reside in delhi but my parents are in bihar. my father's mobile number is [protected] which is airtel pre paid connection. for last one month whenever i am trying to call, it comes all the lies are busy. there is complete tower failure in majhowlia and surrounding area...whats the use of such connection if you cann't keep in touch with your family members...please do something to improve your service

Airtel Broadband — Airtel Broadband :: Zero cutomer service, harrowing experience

I’m a corporate customer for Airtel Broadband(phone[protected] since almost last 1 year. I have always been paying all my bills on time though the airtel’s online interface.

Since Aug 09 suddenly my online interface stopped working, I tried resetting the password but it did not work so I got in touch with Customer care and was told there was some server maintenance going on so nobody was able to access the online account. I requested them to have the payment collected from my home for which they raised a request but nobody turned up or even gave me a call. When I called customer care again to know the status of payment collected from home they said that the previous request was closed and the remarks said the customer could not be reached, this got repeated on several instances. I got bugged up as I wanted to pay my bills on time and frantically requested airtel to send somebody across which finally happened and I handed over the cheque.

Despite my complaints and request at the customer care I was slapped with the late payment charges which were never reverted back and on the top of it my connection was disconnected in Aug on the pretext of non payment of the bills. I called up customer care to inform them that the bill was
already paid and have the connection restored. The connection was restored after my call.

In the month of Sept again the same thing happened, I requested for the executive the come to my place to collect the bill but he never came never even called me up and had the call closed saying I was not reachable. I was again slapped with late payment charges which are not reverted till date despite my request. Finally the executive came and I handed him over with the cheque of 1570/- ( Total bill was 1619 (1569 -broadband bill + 50 –Late payment charges ). I also, requested for some body to come to my place to pick up the oct bill which was again ignored saying customer was not
reachable. My connection was again disconnected on 10th Oct. I called up airtel and gave them all the details like the cheque no, receipt number, payment date etc but they the supervisor AKASH SAXSENA was very rude and impolite. I made frantic calls at the customer care and tried making them understand that make them understand that I had already paid the bill via cheque handed over to the airtel’s executive and can make the payment again after the request me to make the stop payment for previous cheque and raise a new cheque but all in vain the unhelpful and un-understanding staff in customer care did not understand anything.

My connection is still disconnected and I have had harrowing experience with airtel. Please get all details though the call logs made at customer care.

Airtel — rude behave and delay in service

one of my airtel no was blocked by the ur company due to veryfication process whenever i veryfiy my no to ur cce call.til now company didnt start my outgoing nd incoming too, my no is [protected], plz reply what i do ? or when i go to local ARC THEN THEY REPLY PLZ GO TO PREPAID OFFICE THAT IS NEAR MANU MARG,TIWARI CLINIC, WHEN I GO TO LOCAL PREPAIED OFFICE THERE IS A LOW MEMORY ,RUDE GIRL SITTING IN OFFICE THAT DONT KNOW HOW TO TALK OR LISTEN TO CUSTUMER .SHE STRAITELY SAY I CANT HELP U CALL 121 THEY ACTIVATE UR CALL I CANT DO ANYTHING.

AFTER ALL THAT ,I GO TO MY SHOPEKEEPER WHO GIVE ME A CONNESTION ,I TOLD ABOUT MISBEHAVE OF THAT PARTICULER GIRL (VANDANA ) HE TELL ME TO GO MAIN OFFICE AND TALK TO ZSM OF ALWAR CITY MR. PRASHANT AND TELL ABOUT THE PROBLAME .I GO TO MAIN OFFICE BUT THE GARD DIDNT GVE ME PERMISSION TO MEET ZSM, HE SAYS PLEASE TALK TO CSD MR. DINESH .

I TALK TO MR. DINESH AND AGAIN STRAIT FORWED HE TELL THAT NOW WE CAN;T START UR NO. UR NO. IS BLOCKED ,

THIS WAS IS THE VERY SHAMEFUL ATTITUDE OF UR EMPLOYES THAT THEY SHOWN ON FRIDAY 16TH APRIL,2010 AT ALWAR CITY .

PLEASE DO THE NEEDFUL I[censored] HAVE SOME SENIOR PERSON IN COMPANY.OTHERWISE I BELIVE ON THE WORDS O[censored]R MAIN OFFICE GARD HE TOLD ME THAT :"telycomm sector me kisi ka kuch nahi hota"..


wait 4 reply

Puneet bhatia
[protected]

AirTel — Airtel the worst company and customer service...

I have to say that Airtel is one of the most unscrupulous company I have met. They have no qualms about troubling the customer and causing grief...Here goes my story...

Story #1: Mysterious closing of complaints without resolution
I have Airtel Broadband & IPTV in Gurgaon. Initially I had no problems and I was happy with the service. Then my work required me to have uninterrupted internet which can only be possible in Gurgaon if you have a UPS installed otherwise, you are hosed (thanks to the wonderful Haryana Govt that is happy to compare itself with Bihar and UP, per the CM in a recent meet). So I went ahead and installed UPS and all was well...Recently I started getting into this problem, whenever the lights switches from primary to backup and few minutes later back to primary I lose the internet connectivity. So obviously I checked all my electrical connections and devices, they all remain on during the power switching...I also did a test by turning off power to my UPS from the mains and then turning it on, to simulate the issue. There was none, this made me think that there is an issue with the Airtel equipment sitting outside my house (i.e. where they aggregate all the connections from the various complexes). Knowing this I started filing complaints about this behavior. It's been nearly 1.5 months and 4 complaints down and nothing has happened. The most funny part is one of these four times (I think the second complaint) a physical Airtel-Alcatel employee showed up at my house to debug the problem. When I explained it to him he understood the problem, then he did the same test as I did (turn off the power to the UPS and back) and nothing went wrong...so he concluded that there is NO issue and closed the complaint even when I told him that I had done this test and the actual problem may be outside my house (in some airtel equipment). I also told him he should wait for the problem to happen i.e. wait for the power to switch, to which he said he didn't have time. He in fact told me I'm the only one with this complaint so I shouldn't be complaining. And being adamant , he decided to go ahead and report "no trouble found" and the ticket was closed. Since then he keeps closing the tickets I have filed without calling me or coming to my house. And guess what the problem is 100% reproducible, only thing being that they have to wait at my house to see if happen...lights go out in Gurgaon 3-4 times a day...so the wait could be longer or short depending on when they come, IF they come. With this frustration, I have decided I am not going to pay my monthly dues till they fix this problem. With all the complaints I have filed I have asked the exec to make a note in the complaint that I am not going to pay the bill. In fact, I also sent email at [protected]@airtel.in and they have not responded either. 4 complaints down and 1.5 months later I continue to suffer....

Story #2: Mysterious phone bill despite being cancelled one month ago
I had a mobile from Airtel for my office purposes. I left the company and being an exec of the company the company paid for my mobile. So on the last day my admin called Airtel to close my account and tell us what the due was so we could pay it off and the close would happen immediately. We paid the amount that was quoted to us and asked them to go ahead and close the account. However, every few days Airtel customer execs started calling and saying please keep this line, etc. To which I had told each one of the categorically that I already have another Airtel number (personal) and I don't need a second one, I am no longer with the company. Finally I started getting mad at them and they kept hanging up on me...Recently when I was paying my bill for my landline & personal mobile phone I see that the company phone (taken on my name) was still active and not cancelled and in fact they had an outstanding charge. So as usual I wrote to them at [protected]@in.airtel.com (this is another funny thing, how many email addresses do they have) and said I was unwilling to pay for this bill and that why had they not cancelled the phone as per our instructions and that they should talk to my admin in case they needed help? To which they kept writing back with their standard reply that the phone belonged to me and that the phone was having dues. When I asked why they had not cancelled it, they said it was cancelled but there was outstanding dues, we verified the credit card and we had paid for the amount on the day of the closure. So it looked like they had kept the phone active in the hopes that I will keep it and now were looking for me to pay for it as well. After 5-10 emails, I told them if they want their money they should talk to my admin or forget about their money. To which they replied saying they had changed the communication email and phone number...what silly behavior...I frankly don't know if they have bothered to call my admin to clarify or gain the money...but I can tell you this is yet another harrowing experience!

Story #3: Mysterious SMS'es to a DND number
This story is also very interesting. I have lived in the US for many years, they had DND service for phone, email, etc. And I had registered for it and it worked beautifully. So when GoI announced DND service for mobile phones, I was excited and probably the first one to register (smiling)...And lo and behold, few months later, I started receiving spam SMS'es and now it has reached to a point where I get at least 5-6 SMS'es in a day (probably more). So one day I decided to call 121 and complaint. The customer rep asked me if I could give her details of the SMS'es I was getting, so I said sure what do you need? She said, oh please give me the name of the sender (some characters usually), content of the message. Imagine once you have got 50 such messages what will be your plight if someone asked you to dictate these one at a time. Do you know why she was taking down the details one at a time? Because she was going to send a written note to each of these service providers that I was on DND and I should not be disturbed...great solution....Finally I got tired and went to the Airtel office in DLF Galleria, Gurgaon. I waited patiently and they exec told me I have to re-register for DND a new process was in place and his supervisor to him to do so. So I said that's great, but I am already on DND so why re-register? Anyways he went ahead and re-registered my number for DND. Then said in 5 days I will stop getting spam SMS'es. I was already angry by then because this guy was just trying to get rid of me. I went out tried calling the 121 and told them about why/how they re-registered my number for DND. The lady on the phone said nothing had changed in DND and that my number is already active, so she didn't know why their office exec had said a new process was in place. I asked her if she'd talk to the exec and she said yes. So went back to the office and asked him to talk to her, to which he flatly refused saying he was NOT going to talk to anyone. This clearly says that he was initially trying to get rid of me and when I caught him red-handed he could not bear it...so I decided to write a written complaint in that office (to which I have not heard back from Airtel) and I also write to the email address, to which I got a polite apology (which seemed like a pre-typed template apology) and I still keep getting spam SMS'es. Recently I got an SMS saying 4/5 paise to send SMS'es including to DND numbers...wow, what a blatant violation of the laws...Today I got a call from an Airtel exec, that they are coming out with a new sw that will fix my problem and that I should wait for 15-20 days more...I said I can only pray to GOD that this stops...because there is NO legal recourse to such a menace...Finally, beat this. One newspaper correspondent decided to call such spam SMS providers to see if they could actually send SMS'es to DND and they said "sir we can charge more money for DND numbers" so yes they can and that this is a great business...Imagine 322 crore SMS business in the country TATA being the largest service provider, why would the carrier want to stop spam...what will happen to their business. The only way you can be out of the spam directory is if you are a big shot like Pranab Mukerjee, he got a spam call for a home loan, he took up this issue and it seems the providers have made sure that the big shots/politicos are not on the spam list...wow what a country...

Govt. enterprises are gone but they have created monsters like Airtel that have no scruples about troubling customers. They just dont F*%#@ care!

I hope Mr. Bharati Mittal reads this write up decides to experience his companies own customer service....


Troubled Airtel Customer.

Airtel — Worst service providers around all mobile companies

I had recharged my phone with an amount of 95/- rs on 9/1/2012 for availing message service of airtel but the same was not activated and when in evening i gave a call in their customer care they told i have not recharged only so when i gave them the Transaction ID they told it is reflecting now and they told they will be giving me a resolution by 13/1/2012 but i nvr got any update nor my service was activated so i called again and they told we will check and asked me to bve on hold and while i was on hold they disconnected the call and then i called again but they did not receive my call and even if they receive they disconnected the call.

Namaste Mushtaqdar,

This is to inform you that your concern listed on 15 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste(mushtaqdar),

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33