[Resolved]  Airtel — Airtel Not Providing Offer

Address:

Hyderabad, Andhra Pradesh

Hello,
I'm Balakrishna, Costumer of Airtel mobile service and My Phone# [protected].

I'm purchased new Sony Xperia "S" on the box one log is pasted saying that Airtel 3G offer "The offer will be automatically provisioned through Over-the-Air platform within 48 hours of inserting the SIM into the handset. Offer valid for airtel prepaid and postpaid customers. Post free data limit, browsing charge of 3p/10KB (3G circles) /10p/10KB(2G circles) apply. Offer valid till 31 Aug '12 for eligible customers. For details, visit www.airtel.in or call 121"

I inserted my Airtel SIM ([protected]) on new Sony Xperia "S" first time. After waiting 24 hrs I called to customer care executive about offer, He replied wait for more 24 hrs. I called again customer care executive after 48 hrs(Total) on 15-Aug-2012, He taken complaint Ref: CBNRA[protected]. Problem not solved. They discounted customer care service on my number. I went again to Customer Relationship Center on 22-Aug-2012 and from center I talked with Pagadam(Executive). Pagadam replied saying that Offer is not there on the mobile and we not provide any offer. Please help us to get my offer ASAP.

Offer details please check on below link(its official Airtel website):-
http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/forme_newuser/mobile/prepaid+services/handset/sony-xperia-s-and-u


Thanks and Regards.
Balakrishna B