[Resolved]  Airtel — Airtel online recharge is a con

Address:

Bangalore, Karnataka

Hello

I tried to recharge my airtel prepaid mobile for Rs. 200 (Karnataka circle) from the airtel official recharge site on 18th Feb '13 but it never went through. The money was deducted from my Axis bank account then and there. The message which I received after the payment was made from my account was: "Your airtel mobile [protected] online recharge txn ID 206974 of Rs 200 has been initiated. Please keep the txn id for future reference." I logged a case with airtel the next day when the amount didn't get recharged to my phone. I was told that I'd get my money back within 4 working days, it'd be credited to my account. I called for a follow-up after 4-5 days when I didn't get the money but was told again that airtel had made a refund request to Axis Bank and I'd get the money soon. 3-4 days passed by again but I didn't get the money. The last call I made was on 2nd March when the customer service executive had to transfer the call to her supervisor as I got agitated, her name was Chinmayi. She, to my surprise, told me that the money was never debited from my account in the first place at which point I completely lost my temper. There's still no refund made from Airtel and my case must have been surely closed as "Resolved" in their internal tracker. Here's a few reference numbers from airtel: CONRC[protected], CONRC[protected], CONRC[protected]. Really hope you can help me here.

Regards
Pavit