[Resolved]  Airtel — Airtel Postpaid Billing Irregularities

Address:

Gautam Buddha Nagar, Uttar Pradesh

• I have Airtel Corporate Connection taken in the month of July 2012 the credit limit for which was fixed at Rs. 1000.
•As per my understanding , a postpaid customer shouldn’t be allowed to overshoot or overspend beyond the agreeable limit, i.e. the credit limit.
•To my utter surprise, I suddenly find my unbilled amount shoot up from Rs 846.10 on 14th August to Rs 3408.60 on 16th August 2012(an almost quadruple increase!!).
•I have then found this growing continuously to above Rs 4000 like I am being benefitted by some Interest on my Investment.
•My outgoing facility was then barred on 19th August 2012 finally and subsequently I receive a call from the customer payment section that I have to make a payment for a minimum of Rs 2100 before I could use the facilities of Airtel again.
•On speaking to the Call Center Executive, I was mad to understand that Airtel calculates all the charges as per regular benefits and then applies for any of the special benefits availed by the customer like free calls/internet charges while the final bill is being generated at the end of the customer’s billing cycle.
•In my case, as I had not availed any such special packs, so I am pretty sure I would end up shelling all these unnecessary extra money just because of the erratic way in which Airtel calculates the bills.
•The agony which has been created due to the disruptive/discontinuance of necessary facilities has caused great pains to me.
•The final bill generated on 31st August 2012 was of Rs 4669.69.

My postpaid mobile number is[protected].
Please help me in the proper direction!!