[Resolved]  Airtel — airtel service

Hello Sir,

i have airtel prepaid connection (Friends scheme), but i am not able break from group which i had created 6 month before.i asked cusomer care more than ten times but everytime they are giving reply as yes u will break within 1 hour, u wil break within 24 hour, u wil break within 2 days... but today is tenth day but still i am facing the same problem . please do the needful

please send my puk and pin no. of mob.no . [protected] and sin num.[protected] h2
please send urgent on my mail id.

Hi,


I am very disappointed with airtel Borband services I requested to shift my connection on 7th July airtel customer support told me it takes around 20 days in a very rude manner so I decide to cancel my connection but on 8th July I got a call from retention department and they told me there is some upgrade issue so 20 days they require to shift the connection, I agree with them and in this period I paid rent for two house because you told me, you need 20 days but then after when I contact back on 23 rd to know the status they told me again for 22 days which is very very bad thing when I told him my actual situation they told me to do it on urgent basis but when I contact today they told me there is no progress regarding this even my application is not forward yet, that is embersing me a lot that's why I decide to withdraw my connection and now I am planning to post this concern with all of my friends in Facebook and linkedin , skypee and any social media I pay around 13000 thousand rs on your wrong commitment.


My name is

Nitin Sharma
House no 254 sector 9
Gurgaon
My airtel no is - [protected]
Account Number 16011378 airtel Number [protected]_dsl

My contact no is [protected]

Sorry to say airtel lost ... Hope you understand

Regards,

Nitin sharma

I had complained regarding the games being charged every day without me using it, for 2 weeks. I spoke with 7-8 agents of Airtel regarding the same. They told the games will be deactivated and the amount will be reimbursed. But the messages keep coming informing about the charges (twice daily). I called Airtel again, Poongodi(agent) refused to transfer the call to her Chaitra (supervisor) for further talking. This service sucks like hell.....

Namaste Mr.Shetty,

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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I changed my service from Vodafone to Airtel in January 2015 anticipating it gives better service compared to other providers. But I must say the "Worst" customer service & connection is of Airtel(Postpaid).
- To get the Airtel service I had to visit the store(Fraser town branch) 3 times because they made mistakes with documents & gave me incorrect SIM . (I must have understood they are hopeless)
- Irrelevant & high charges claiming its for the 3G internet(Slower than Vodafone)
- I was not told about the corporate offer/service at the time of joining, so I visited the store in Embassy Golf Link (Pyramid Food Court), was advised to visit the store to get it changed.
- Staff at the Fraser town branch is rude, irresponsible, unattentive.
- Had to visit the Fraser town store 2 times again as they gave incorrect SIM,
- By now I had made multiple payments, Bill payment, SIM card payment.
- 3rd time when they asked me to visit the store again, I tell them to refund the money I paid for changing the service from Individual to Corporate offer, & I will get it done thru Jayamahal Branch.
- Staff refunds me Rs. 350, I dint count & leave the branch, then I get a call from the store accusing I took the extra money Rs.300, Rs 50 is for SIM. I was under impression the bill amount I paid is also refunded. So I told them I cant return to the branch now & will refund the money later when I go thru the branch(almost everyday).
-Staff starts abusing me & accuses I robbed the money from their office, this went for 2 days.
- I went all the way to Bannerghatta branch to lodge a complaint. Karanataka retail head Saumil Agarwal & Bangalore North Retail Head Raghuvamsi get involved with complaint & they offer me 2 postpaid connections ending with 786 as compensation telling me each number is worth Rs 5000 atleast & it will sell easily as they are in high demand.
-After a month of trying I return the SIM cards to Raghuvamsi & it takes another 2 weeks to get the refund of those SIM cards.
-Tired of all this hassle I changed my service back to Vodafone.
-I never got the bill even after telling them 2 times to email the outstanding bill & then I will make the payment. However as the service of Airtel they still have not sent the bill but I keep getting repeated automated phone calls but no Bill.

"Thankyou Airtel for making me realise how pathetic is your service. I will never & also I will tell my family, friends & colleagues to never opt for Airtel. Vodafone is so much better than you guys."