[Resolved] Airtel — Airtel- worse connection with worst service | |||
hi team, I installed a broadband connection(some 899 pm plan) from Airtel(landline no 4017829), with a WiFi modem around December 2012 in Sundernagar Raipur. Before the install, the sales rep promised and guaranteed the good service and connection. But, i started facing connection issues the very next day of installation. When i called the airtel customer service(121), the call will drop every time it transfers from automated voice system to a call center rep. So i called their local technical team, who gave all useless reasons for not turning up for service, or when they came they will try bluffing me with technical issues. When i told them that i myself am a software engineer, they started a new story altogether that the underground cable is having problem in that area. When questioned they themselves said that the sales folks lied to me about the connection and there is cable issue in the area i reside. Now i am calling them almost every day, but no help, there is no internet service over the broadband connection. I call them so many times, still they don't come, if at all they come, they will say every time that the cable has problems. My question is- if they have such pathetic cable setup, why they fool ppl and take up new connections in that area. I called the sales head and he says to go to their office. I ask them to give me complain no. and they say they cant as its offline service- what does that mean!!! I also registered an official complaint at their website( reference no. is LB[protected] on 9th feb but no response from the company yet.. These people are giving worst services, they don't pay a heed to customer's problem and frustration. Even when we are complaining, they smile shamelessly saying go to the head office if you want to uninstall the connection. So, is this the reality of the company that claims to be the best in India- smile, come home 10 times to install everything and take money, but once we start complaining, they ask us to go to head office, making us suffer and frustrate. Hope my complaint will help me or others to beware of Airtel's fooling tact. Regards, Bhawna Was this information helpful? | |||
Oct 19, 2016 Complaint marked as Resolved Verified Support Mar 05, 2013 Airtel Customer Care's response Namaste Bhawna, This is to inform you that your concern listed on 05 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 06, 2013 Airtel Customer Care's response Namaste Bhawna, This is to inform you that your concern listed 05 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 09, 2013 Airtel Customer Care's response Namaste Bhawna, we regret that we are not able to trace contact details, kindly confirm from which Email id have you mailed? Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 7 Comments | |||
Comments
I think they used a snippet for the answers.
Bharti Airtel — service not provided they are fooling me everytime i call them
i have taken a landline connection last mid of last month, for my business use, and since the connection is given, i have been calling airtel to activate the STD on my landline, but nobody bothers, even time i call them they register a fresh complaint number and again they say your connection is not activated and again they register a new complaint. my work is held because of non activation of STD and ISD, now who will answer for the production which has not been started.please help
gururaj karan
Dear Airtel team,
I have shared my contact info to your [protected]@in.airtel.com.
I want to add to the complaint regarding the misbehavior by Airtel's local team here at Raipur.
The bill collection folks have been continuously calling me for bill payment, but when i am facing so many issues with the connection, they are giving useless answers. Today one of the bill-section person named Mr. Hasan misbehaved with me over the call and your very own sales folk named Mr. Devesh witnessed the same. The above-said person when informed that i have launched a complaint in consumer forum, threatened me in a rude and abusing tone that i can do whatever i want, he will keep calling and bugging me till I pay the bill.
I am an old airtel user and have 2 mobile connections. Its so unfortunate that we have to face such behavior from the company we have been a consumer of for years. The local team here has totally spoiled the brand name Airtel. I hope the correct ones at least pay a heed to my concern..
Regards,
Bhawna
I have shared my contact info to your [protected]@in.airtel.com.
I want to add to the complaint regarding the misbehavior by Airtel's local team here at Raipur.
The bill collection folks have been continuously calling me for bill payment, but when i am facing so many issues with the connection, they are giving useless answers. Today one of the bill-section person named Mr. Hasan misbehaved with me over the call and your very own sales folk named Mr. Devesh witnessed the same. The above-said person when informed that i have launched a complaint in consumer forum, threatened me in a rude and abusing tone that i can do whatever i want, he will keep calling and bugging me till I pay the bill.
I am an old airtel user and have 2 mobile connections. Its so unfortunate that we have to face such behavior from the company we have been a consumer of for years. The local team here has totally spoiled the brand name Airtel. I hope the correct ones at least pay a heed to my concern..
Regards,
Bhawna
Namaste Bhawna,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear team,
Please don't assume my problem as ressolved as no actions have been taken till date.
I have mailed my contact details thrice to ur mail id [protected]@in.airtel.com and received an auto response too, but no one ever called me on any of my cell phones.. So if I receive an auto reply, doesn't it means the mail reached ur inbox !!!
Anyways, i shared again, please check.
Regards,
Bhawna Ashok
Please don't assume my problem as ressolved as no actions have been taken till date.
I have mailed my contact details thrice to ur mail id [protected]@in.airtel.com and received an auto response too, but no one ever called me on any of my cell phones.. So if I receive an auto reply, doesn't it means the mail reached ur inbox !!!
Anyways, i shared again, please check.
Regards,
Bhawna Ashok
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AirTel — Airtel-From Best to Worst Service
When Airtel started their service in Kerala they where the best. But they are the worst service provider in the state without any second thought. Their Customer Care (121) is out for almost one month and nobody even bothers even if gave a complaint. If we call (to 121) we will not be able to talk to agent, the call automatically disconnects.I am an airtel customer for the past 6years. But I am going to change the connection, I will wait till the number portability feature comes.
Arun: [protected]