[Resolved]  Airtel — Airtel's deficiency of 3G service/ Technical fault on a particular number

Address:

Mumbai City, Maharashtra

Hello, I am an Airtel subscriber from Mumbai circle. My number is [protected]. Last month i activated 2GB 3G pack of 450. From the day i activated to this date, i was constantly getting 2G speeds capped at 200-220 kbps. I already complained about this to Customer Service department many times but they failed to resolve it. I have tried all those things that i was told to: setting up APN as airtelgprs.com, manually searching for Airtel 3G network, deleted temp files but no luck. There ain't any problem with my data card as i am currently using Reliance 3G in it. Lately, i tried another Airtel Sim card by activating a small 3G pack and i was getting 10mbps speed on it. So, the problem lies with my particular Airtel number. I suspect the plan change had created a nuisance. I was using a 3G plan previously, then i thought of giving a try to 2G and activated 2G, since the speeds were not good for me, i activated 2GB 3G for 450 however the speeds this time didn't step up to 3G. And i am left up paying 450 bucks for 2G? The plan expired on 29th September and i had not even used 50mb out of it since i am not used to slower browsing When i had called Airtel CC, they advised me to wait till 29th September, and told me that i would get a call on my alternate number. I patiently waited bu did not receive any call. It really annoying that a reputed company like Airtel is doing such malpractices. If it was for 100 or 200 bucks, i would have forgotten about this. But i have paid 450 for the service which i never got. I have all the proofs as well as the call records and i am going to take this to the consumer court if i am not given a successful resolution. I want the company to refund my balance or unused data ASAP To add i had also sent an email to [protected]@in.airtel.com but did not get any reply even after 3 days