[Resolved]  Airtel — Allowing my address to be used by Sagar Gaddam to obtain 2 SIM cards.

Address:

Mumbai Suburban, Maharashtra

I am receiving bills from M/s Airtel at my address for mobile numbers [protected] and[protected]. The bills are in the name of one Sagar Gaddam of Spice BPO Srevices Ltd. I or my my family members do not know any Sagar Gaddam. We have been living at this address since 1991. None o[censored]s ever had an Airtel number.

As these numbers have been fraudulently obtained susing our address and we apprehend that the person may use these for anti social or criminal activities, I requested M/s Airtel investigate and put an end to the problem including filing police a case against the fraudster. I also requested them to give me copies of the documents submitted by the person as proof of address as I felt our privacy has been compromised. M/s Airtel informed me that according to their records the address is correct. I contacted the person in his number above and he told me that he had given his correct address which is at Byculla to M/s Airtel and it must be M/s Airtel who has done the mischief.

Thereafter I sent several requests to M/s Airtel asking them to put an end to my misery. They give evasive replies. Once they asked me to go to them along with my proof of address and identity! I even filed an application before their appellate officer which is yet to be replied to.

I far as I know mobile service providers are required to meticulously verify the identity and address proof of their clients as per existing law. Here, even after pointing out the mischief and potential mischief, M/s Artel is taking no action!

I am still getting bills from M/s Airtel relating to the above numbers at my address.