[Resolved]  Airtel — Online purchased but no confirmation sent

Dear,
On 26/08/09, I made an online payment through ICICI Net Banking of 2200/- for the purchase of Digital TV. but since then I have not received any confimation from your side which I expected badly. I also failed to talk to your customer care executive on 12150 as the call never gets through. Now I am in a doubt, whether it was a wrong step by me to pay online rather than cash at shop.
I am giving you full details about the payment and hope that you will reply me as soon as possible about the confirmation of payment and any other information which are required.
Thanks

Details:-
Package opted for- Rs 2200 Offer with new mega pack @ 275 per month
Paid amount- Rs 2200
Transaction ID[protected]
Address- Qtr No - 35/2
Air Force Station
Samana
Jamnagar
Pin Code- 360521
Mobile- [protected]
Estimated date of installation- 31/08/09
Time- 09:00 Hrs

Really great response I got today. As I contacted Airtel DTH CC on Toll free number- [protected] and talked with Madam Renka, she promised me that by tonight their installation team will contact me. And I was surprised that within 02 hours they called me on mobile. And they asked me whether I want to install it today (29/08/09) itself. But as per appointment given previously while purchasing I requested to install on 31/08/09.
I will update my next experience after it is done. Hope everything will be fine.

Mr Ashish Sharma
Today is 01/09/09 and no one came to install the DTH which I purchased as per details given above. I am having a very bitter experience. The person from Jamnagar ( Mobile No- [protected]) who contacted me for the installation 02 days earlier now saying that his superior from Rajkot told him to not to install for me. When I contacted Rajkot (Mobile No- [protected]) he told me that he has not given any such instruction to Jamnagar. And this story is repeating since 31/08/09.
Can you help me or atleast tell me whether Airtel DTH will ever get installed at my home so that I can have my peace of mind.
Thanks

Today is 02/09/09. No one came for installation. That Rajkot person now not attending my call.
Talked to Customer Care Supervisor ( Rahul ). Given all the details. He told me that within 48 hours problem will be shorted out. I dont know when this 48 hours will finish.
Should I move to Consumer Court now?

The conection has been sccessfully installed at my home yesterday(05/09/09) at 1500 hrs.
But the difficulty I faced was really painfull. You have got such a strong suport for your customers but the people involved for installation are so bad. Please do the needfull so that peple like me, who has got great faith on Airtel do not face such problem in future. Here I am giving you the details which may help you for the same.
My Customer ID- [protected]
FSE Name- Kishanbhai Mevoda Code- FJMNO
Shop Name- Ketan Enterprise
Place- Jamnagar

i missing my customer id

sabari
[protected]

I had brought an airtel digital tv connection through online payment. the customer care told that all the installation procedure will
be completed in 24hours. i had also received an email containing the activation number. now when i am enquiring about the product delivery the reply is
that the installation will take 1 week. this is not fair, and am not entirely satisfied with it. if this was the case i would have taken it from my nearest dealer.
actually i am in a very tensed state because i have paid the money and your telling indifferent things when you call the customer care. someone please respond to my query and help me from this ordeal. my order number during the online payment was :1834684. please give me a response regarding this issue...the plan i choose was the 1750 offer with economy pack with 200/month.please do whatever possible...

yours faithfully
Paul Mathew
mobile number :[protected]

address: kadicheeni house
malapallipuram p.o
thrissur district
kerala 680732
ph:[protected]

[protected] my phone no.
no one approch me to install dth services

Finally I got the connection today thank you very much