[Resolved] Airtel — automatic activation of VAS services and deduction of balance | |||
Sir, I am fed-up with the automatic activation of VAS services and deduction of my mobile balance money by airtel prepaid mobile service. please help me. First, on 12 Nov 12, at 4.11 pm , I got a message that I have been forcefully activated with "ASK AN EXPERT" service and Rs 30 has been deducted from my balance. I have complaint regarding this at 198 and request them to unsubscribe from this service and refund me deducted amount. After this call, I received a reference no. "CBDCC[protected]" but could not get my deducted amount back till now. and today again,i.e. on 22 Nov 12, at 9.25 pm , I got a message that I have been activated with "GOLF CLUB CLUB_30_20" service and another Rs 20 has been deducted from my balance. I tried to complaint regarding this at 198 but could not complain because on dialing to 198, i have not been connected to customer care representative. So I opted to complain through you sir. please, help me in getting my amount back. one more thing I want to tell you sir that I have registered my mobile no. for NDNC in fully blocked category on the first day of my this sim purchase i.e. on 06 Nov 12. but still i am being disturbed with flash messages and company offer messages. Please help regarding this also. Thankyou, hoping for quick response!!! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
about 10 th anniversary award
Airtel Prepaid Card — automatic activate service & reduce my balance
automatically activate any service & reduce my balance.when i ask customer care they told you activate RAMDEV BABA service so thatswhy u r balanece is reduced.
but i am not activated any service...
pls take the action ...........
PRASHANT
[protected]
prepaid customer — automatic balance reduced
hi,i am bharat , i am ur prepaid customer having mobile no.[protected],having recharged yesterday with Rs.60/- checking the bal. after sometime it was just Rs.20/- how is that possible without any outgoing or any sms ? please look to the matter urgently otherwise i am going to deactivate your service and going to complain about the matter in consumer court , as it is second or third time with me.
Airtel — automatic service activation and no register complaint
without permission services activated and balance deduct and no complaint register and if we complain then costumer care executive disconnect the call.Airtel — Automatic Activation of service & deduction in balance
My airtel mobile number is [protected]. The daily cricket service has been automatically activated in my number and my balance is being cut everyday. I have tried all kinds of methods to deactivate it but it is impossible to for a message to be successfully sent. Meanwhile they keep charging for an unwanted service. When i dial the number to deactivate cricket daily, they send back "you are not subscribed to this pack". This is a real nuisance & the customer care needs to be more cooperative.Please deactivate this service immediately.
Airtel — auto activation of service and deduction from balance amount
Sirmyself Kaushlendra kumar,I am using Airtel mobile service.The service provider autometically started Airtel Live Tv service on my number and deducted Rs40 a week for the same.they have deducted an amount of Rs 80 for 2 weeks for the said service. Company has done same thing earlier also but on complaining on this forum they retuned the deducted money. Customer care people assured me last time that all such servises has been deactivated on my request,but the assurence seems hollow as every week they keep on deducting RS 40 for Live Tv service without my knowledge .Similar thing happened on 28th Nov & 5th dec.I request you to take stern action against airtel
Kaushlendra kumar
mob.no. [protected]
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Airtel — Automatically Activate VAS
I have a Airtel number in Haryana. I am using airtel since last 6 years. One thing the airtel is going, they automatically start VAS on your number like Hello Tunes etc. The customer got charged and if you call customer care, then they will tell you that it is free offered by company for 1 month only and as you don't un-subscribed it, so they have charged you.Secondly i use Daily Mobile office to access internet from my cell phone using GPRS. One time, when i got it activated, i started to surf, surprisingly my balance goes to 0.06paisa from Rs. 250. I complaint to airtel CSE immediately, but they don't gave any answer regarding these charges. So I filed a complaint on 10th March, 2009. My complaint no. is 24381700,[protected]. But even after a month passed, i don't get any solutions from them. Each time I called there CSE, they told me that they will give you solution with in 48 working hours.
But i have not got any solution till now.
Airtel is too much cheater. cheater, cheater, cheater, cheater...
I don't have the words to give them.
Naveen Kumar