Airtel — Cheated by pathetic service of Airtel and rejection in port out. | |||
Hi, I have applied for number portability from Airtel to Vodafone on 29th july for the first time for my two numbers [protected] and 618 and since then trying to follow up with them to get the updates. They always blame TRAI saying that it is TRAI who can give you the correct reason for rejecting the portability. I have generated the unique port out code also twice in this process and even the second one is getting expired on coming 28th Aug. I have been getting extremely pathetic service from Airtel mobile service. I have tried their customer care(number of times talked with floor managers 2 different people with same name manjunath, Vijay, Ravi kiran), Nodal officer(on mail) and 3 of their appellate officers(Savitha, Ramesh and some other lady Lakshmi) also on this everybody tell the same thing that there is no issues from Airtel side and it will take 7 days to finish the process. Some of them even went to an extent saying that they have not received the request itself for port out. One guy Ravi kiran is even asking me to provide proof that I have issues with Airtel and the delay is happening because of Airtel. Everytime I gave them a call they will simply say it will take another 2 days and it will be done. I have given them a call on 9th, 12th,14th, 17th, 19th,21st, 23rd and even 25th August to get the status before that I forgot the count. When I called today the Appellate officer(Savitha) she first of all gave me the wrong information that the process is still going on and will be done in next couple of days but when I informed her that I got an sms saying the request has been rejected then she asked me to re-initiate the process once again once the existing unique number expires after a hot discussion on this issue for almost 1 hr. She says Appellate officer is the last point of escalation and if I am not satisfied with their reply also then I cant escalate it further to anybody. When I called on 23rd Aug the customer care guy Annirudh said its all fine and the number will be released from Airtel by 24th and then the next service provider can connect you to his service and in morning when I woke up I get another surprise story in an sms informing me that my request has been rejected again. They don't come back with any updates on what is happening on this front I only need to call them everytime to get any updates why there is so much delay. They are such a irresponsible and disgusting company that they hardly care about the inconvenience the customer is facing. I am not left out with any options now and I think the only thing left now is to probably go to consumer court and get this issue resolved and to ask court to put a hefty fine on all the people involved in this scam of fooling people. I request you to please don't make fool of the customer incase such processes are not feasible then don't introduce them at all. Rather then saving the customer interest TRAI is also saving telecoms companies from loosing customer. I WILL ASK EVERYBODY DON'T EVEN THINK OF AIRTEL AS THE SERVICE PROVIDER THEY ARE THE WORST. EVEN SOME OF MY FRIENDS ARE FACING THE SIMILAR ISSUE WITH THEIR PATHETIC NETWORK. Regards Bhavya Gupta Was this information helpful? | |||
2 Comments | |||
Comments
Issue still exists and the port out is still pending...please don't misguide the customer by giving the wrong status.
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Airtel — Port out misguide
I applied for port out of the service a few days back. On 26th march 2011 I got a call from Airtel of Mr. Bhan Prakash promising me a better plan if I do not port to be activated in 48 hours. I accepted the offer. My plan has not yet activated.Is Airtel trying to just mislead the customers and trying to delay the process of porting out of the service?
My phone number is [protected].
Vikram