Airtel — Escalation on Frustrating Airtel Customer Care

Airtel Landline — indifferent attitude towards complaint

I have made landline[protected] bill payment thru ICICI bank online bill pay facility on 24th Oct 07 but till date I am being harrased thru calls and mails from AIRTEL team to pay the same.
I have provided them bank statement payment proofs thru several mails but these people are totally indifferent in their approach and repeatedly calling for teh payment and proof of the same if paid already. I fail to undersatnd how these people are working and more so paid for their this kind of job performance.

Dear Sir / Madam


I have your Phone No[protected]; this is your 1 MBPS Plane I Complaint many times to 121, but they did, t give me proper response and they told many times Airtel signal is very well But during the run internet, it will be disconnect many times but it will again again net discharge so my office work suffering that problem last 3 days. I would like to tell my problem not solve immediate so I will surrender that phone and will go another brand.



Arvind Bhavsar
[protected]

My mobile No. is [protected]. This mobile number is in the name of my husband Sh. Durga Karki. Sir, I was very much upset due to your airtel service. This is my first time, when I am not happy with your airtel service. Actually, my daughter played a game - meeti ke range in the month of January, 2009. I am paying Rs. 30 every month from January, 2009. I complained to your airtel customer service over telephone (4-5 times), everytime, your executive said that this month the money Rs. 30 deducted from your account only. But again next month, Rs. 30 deducted from my mobile recharge. this is happened from Januar, 2009 to till date.

Now I request you to please cut this service from my mobile and all unnecessary calls also. I have been receiving message from 54321818 twice or thrice a day.. please cut this number specially this number.

Hope, Rs. 30 will not cut from my mobile recharge money.

thanking you,

Poonam Karki

Airtel — IPTV/Broadband/Landline not working since a week with no response from AIRTEL

My Airtel Landline/IPTV/broadband is not working since Monday(27th June 2011) with the compaint number 4815676

I have repeatedly called up Customer Care and they have always given me false hopes that it will be either fixed in half an hour or by evening or tomorrow etc.
They have also given me assurance that the engineers or back end team will give a call back (reference no.[protected]. And as per date I have not received a call back.

There has be no call-back from your organization giving me any sort of assurance or update on the status.

This is indeed real pathetic and pain staking attitude shown by your organization towards your customers.

Thanks Rakesh. This is the 1st response I have got AIRTEL and still as of now I have not received any intimation on when the problem will be resolved.

Triple play(Convergence) or getting three different services from a single vendor was supposed to ease one's life but rather now its more of a pain especially when the vendor does not take credibility or shows any responsibility in addressing Customer's woes.

So seriously can you address me a date when will it be resolved and if i doesnt then what is the next step .

Shuman.

Simply getting replies and always specifying new date. Really frustrating..
Reply on Fri, Sep 2, 2011 at 1:39 PM
Dear Customer,
Thank you for writing to Airtel.
This is with reference to your e-mail regarding the delay in
installation of IPTV towards your Airtel broadband connection
[protected]
Please be informed that we are in process to resolve the abovementioned
concern at the earliest and will update you accordingly with its
progression activity latest by 12th September 2011.
Meanwhile, you may contact the undersigned regarding the concern
highlighted by sending an e-mail directly at
[protected]@in.airtel.com.
Regards
Vikash Prakash
Airtel Presence (Airtel Customer Service Team)
[protected][protected][protected][protected]
Reply on Sun, Sep 11, 2011 at 10:42 AM
Dear Customer,
Thank you for writing to Airtel.This is in reference to your e-mail regarding the delay in installation
of IPTV towards your Airtel broadband and Landline connection.
[protected].
Please be informed that we are in process to resolve the abovementioned
concern at the earliest and will update you accordingly with its
progression activity latest by 15th September 2011.
Meanwhile, you may contact the undersigned regarding the concern
highlighted by sending an e-mail directly at
[protected]@in.airtel.com
Regards
Vikash Prakash
Airtel Presence (Airtel Customer Service Team)

Great!! After 2 months Customer Care representative researched and identified that IPTV can't be provided to our location. Donno how they promised to give without checking availability. Also It took 2 months to identify this. :~
[protected][protected][protected][protected][protected][protected][protected]
Dear Customer,
Thank you for writing to Airtel.This is with reference to your concern regarding a delay in installation
of new IPTV connection towards your Airtel broadband and landline
connection [protected].
Please be informed that the services requested cannot be provided at the
desired location / address, as presently the same is not feasible for
our network services to be provided with.

We assure you the best of our services.
Regards,
Vikash Prakash
Airtel Presence (Airtel Customer Service Team)

Hi Vikash,
It's taking more than 2 months to find service can't provided to my location. Then why the hell the amount Rs 1750 taken from account?
If there is no service to my location, then how Airtel Representative promised me to provide IPTV?
Your representatives doesn't know where service can be provided?
Now whenever I call that representative, he's disconnecting as Wrong Number.
Also the customer care agents taking so long and responding we'll get back to you. Why the hell I spend 20 Rs everytime for the mistake Airtel Did?
This is totally un-acceptable. Revert if you have answer.

-Venkatesh

Airtel sucks ..they have the worst customer support .. i guess Mr Mittal never calls his own call center ..otherwise he would come to know how pathetic airtel customer support is .. recruiting absolutely useless bunch of people ..poor on competence ..poor on attitude ..

Absolutely pathetic and frustrating experience... Airtel Customer care sucks... I am currently having a very frustrating experience with them. Its almost 13 days (31-May) since I put in a request[protected] to transfer my landline and broadband connection. On 5 June, I get my broadband connection transferred and till date, despite daily follow ups (Complaint Nos. 33976246; 33909316; 33888546;[protected] FYI, I didn't ask for new tickets to be opened, but as usual the highly efficient customer care executives, just go ahead and keep creating new ones every time I call them for the status update) and mails to the nodal team, I am yet to get my landline activated.

I was under the impression that these experiences were with BSNL only. But I am proved wrong, coz, I get to understand from friends and relatives using BSNL that their services have improved many fold. Nothing close to Airtel. Wake Airtel, before its too late

Regards
Vinod

I tried to raise a complain in the morning to airtel broadband.After my 4th call they raised a request for me.The customer care are irresponsible and irritating. My airtel broadband was not working for almost a month.They were not bothered and finally after 20 complains they resolved my issue.But now they are not deducting my money.
Airtel Broadband is the worst service provider.

I have applied Broadband connection on 08/07/2014 and paid the full amount including advanced rental in DLF phase V, Gurgaon, Haryana but it is still not installed. I dó not know what is problem. Every day I am loosing my important mails.

hi,

i have taken a new airtel broadband connection(ph : [protected]) and got it installed on 30/07/2014.It was working fine for 4 hours and after that net got disconnected and it is not yet ready.I have contacted customer care multiple times, contacted the technician who installed the connection but they never bothered to fix this.When i contacted Customer care, I was promised that this issue would be resolved within 24 hours.But the issue still persists.I request for your kind intervention in this matter and get it fixed as soon as possible.I am extremely disappointed with the service I got from the customer care and false promises.

Thanks and Regards
Shimju

Airtel is having worst customer serrvice in all..

They didnt mentioned any local escalataion matrix for followup like Vodafone and loop,

C Grade Service of AIRTEL

Airtel people applying monthly bill faik & service also not good even network also very bad we have live proof, if we call to customer care, there is no respond properly & satisfection, & airtel mini store's day robbery, we request pls update any country or state level managers contact details,
so that we have easy to reach, any body read the msg AIRTEL people pls clear my issue, due to iam paying amount every month, more then bill amount my no [protected], , , , , , , , Airtel is Very Bad Services including customer service, , , , , , , , , , , i will go for reject the service from my side & my friends & family side also, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Airtel people applying monthly bill faik & service also not good
even network also very bad we have live proof, if we call to customer
care, there is no respond properly & satisfection, &
airtel mini store's day robbery, we request pls update any country or
state level managers contact details,
so that we have easy to reach, any body read the msg AIRTEL people pls
clear my issue, due to iam paying amount every month, more then bill
amount my no [protected], , , , , , , , Airtel is Very Bad Services
including customer service, , , , , , , , , , , i will go for reject the
service from my side & my friends & family side also, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Hi Team,
I am writing down my worst experience in your service,
Name-Kantharaj
Concern- related to Bill break up
1- I called up your customer care on 24 Mar 2015 5:59pm received by Mr Rishi Kumar spoke around 2mins and call disconnected by him with abuse word ( NI YAMMA PETRA) I need an explanation y did this word used against me ???
2- second call picked by a lady, asked her to transfer the call senior authority she dined was putting me on mute/hold unnecessarily without informing me finally call disconnected by her.
3- 3rd call picked by Mr vishal even this time as well same as previous call disconnected.

4- some how got connected to senior authority Miss Sushma She assured me I'll be updated within 24 hours .
Considering above instances I don't want to continue your service and am going file a complaint against this I'll take this issue to possible higher ends, even I do work for telecom domain as HR. I never come across this kind of pathetic service am not sure how do you people serve other customers
I was with Vodafone thinking that Airtel is wonder in service I switched to you guys but my experience in Spanish of 3 months but it's amazing good keep going on the same!!!
My request to you guys help me out to switch out from your service.

Hello,


This is the worst experience ever had with any of service providers but yes now with Airtel. I have raised a request for New Airtel Broad band connection on Jun 24 2015 and also paid 1000/- to the executive along with required documents, and till date installation was not happened and escalated to Nodal and Appellate team with no luck. They are replying with a general template to bear with them and allow 48 hours for resolution. It's 2 plus weeks with no resolution. This is really frustrating and pathetic support from Airtel. So I want to know how I can get the refund of money 1000/ paid for new broad band setup and not happened.

Hello everyone,

I took a new prepaid mobile connection [protected] from Gachibowli, Hyderbabad on 02/08/2015 and till date it is not activated. I called and wrote many e-mails to customer care, nodal officer and appellate office but no use. I always get stereotype e-mail reply. They do not read the content of the e-mail or understand the problem and just reply. Every time I get reply from different person, hence continuity is not maintained.

Its very sad that big telecom company like Bhaarati Airtel with global presence has inefficient customer support.

Seeing no resolution I am thinking of switching to another service provider.

Thanks

I am an Airtel, Karnataka customer since 2012-August .
Day-before-yesterday (9th Jan 2016) To activate my friend's 4G SIM, a message was sent from my mobile
as "SIM[protected]U" to 121.
After which I got a message "Your Old SIM will work till the new SIM gets activated" and my SIM stopped working. All my Balance, DATA balance etc were transfered to the new 4G SIM which is not actually mine. (this was done as per the procedure mentioned on 4G SIM booklet that u should use an airtel number to message)

Actually our need was to activate my friend's 4G SIM and not to deactivate my old number. So we (did the reverse) messaged the 20 digit unique number of my old SIM from the activated new 4G SIM after which the 4G SIM also got deactivated.
This wouldnt have happened if Airtel had clearly mentioned this procedure is to convert 3G to 4G SIM.

Now both my old SIM and my friend's new 4G SIM is not working.
I approached customer care to help me activate my number as was before but all calls went in vain.

And we are really disappointed in the airtel customer care numbers 121, 198, [protected] and [protected] as we didn't get any response from officials.

Today 11th jan-2016 i mailed to [protected]@in.airtel.com about this issue. the reply which i got was a 'Sorry' and advice to apply for duplicate SIM where i will have to take all that pain of buying a new SIM altogether and carry, photo, ID proofs etc and pay for it.

I asked if my number can get activated in the new 4G Sim atleast as we already have a SIM.
Airtel just resend the advice mail.

After the repeated calls to [protected] an executive picked the call and asked me to call [protected].
I just lost my balance and none of the options served my need. I redialed to the same number and Reka- an executive just insisted me to message the same "SIM[protected]U" from my airtel number inspite of telling her i dont have an airtel SIM thats currently in active state. She blabbered the same. I had to be bit rude to her for not understanding customers' situation and vomiting the good old dialogues she had bi-harted and asked me finally to walk to airtel outlet. She just argued with me. Shame on Airtel for being irresponsible.

Now I m expecting Nodal Team would reply me. Can an Airtel Customer atleast hope for it?????