Airtel — Escalation on Frustrating Airtel Customer Care

I am an Airtel, Karnataka customer since 2012-August .
Day-before-yesterday (9th Jan 2016) To activate my friend's 4G SIM, a message was sent from my mobile
as "SIM[protected]U" to 121.
After which I got a message "Your Old SIM will work till the new SIM gets activated" and my SIM stopped working. All my Balance, DATA balance etc were transfered to the new 4G SIM which is not actually mine. (this was done as per the procedure mentioned on 4G SIM booklet that u should use an airtel number to message)

Actually our need was to activate my friend's 4G SIM and not to deactivate my old number. So we (did the reverse) messaged the 20 digit unique number of my old SIM from the activated new 4G SIM after which the 4G SIM also got deactivated.
This wouldnt have happened if Airtel had clearly mentioned this procedure is to convert 3G to 4G SIM.

Now both my old SIM and my friend's new 4G SIM is not working.
I approached customer care to help me activate my number as was before but all calls went in vain.

And we are really disappointed in the airtel customer care numbers 121, 198, [protected] and [protected] as we didn't get any response from officials.

Today 11th jan-2016 i mailed to [protected]@in.airtel.com about this issue. the reply which i got was a 'Sorry' and advice to apply for duplicate SIM where i will have to take all that pain of buying a new SIM altogether and carry, photo, ID proofs etc and pay for it.

I asked if my number can get activated in the new 4G Sim atleast as we already have a SIM.
Airtel just resend the advice mail.

After the repeated calls to [protected] an executive picked the call and asked me to call [protected].
I just lost my balance and none of the options served my need. I redialed to the same number and Reka- an executive just insisted me to message the same "SIM[protected]U" from my airtel number inspite of telling her i dont have an airtel SIM thats currently in active state. She blabbered the same. I had to be bit rude to her for not understanding customers' situation and vomiting the good old dialogues she had bi-harted and asked me finally to walk to airtel outlet. She just argued with me. Shame on Airtel for being irresponsible.

Now I m expecting Nodal Team would reply me. Can an Airtel Customer atleast hope for it?????

dear
we are using airtel land line it's having some problem
from past 5 days back only we raised complain
our complaint number is[protected]
very poor service
kindly arrange as soon as possible

THANKS AND REGARDS
NETHRA.D
[protected]

dear
we are using airtel land line it's having some problem
from past 5 days back only we raised complain
our complaint number is[protected]
very poor service
kindly arrange as soon as possible

THANKS AND REGARDS
NETHRA.D
[protected]

Please be informed that I am having Airtel Mobile connection, Broadband connection and 4G connection. I have been repeatedly complaining about network issue in my house and your team has visited lot of times, but till date my issue is not being addressed properly. I had also taken these maters with your local office but in vein. If my grievance is not addressed and rectified I will be forced to cancel all these connections and move to another service provider. If you treat customers seriously I request you to intervene and resolve my issue permanently.

Awaiting your call.

regards

Pradip Nair
[protected]

I live at Ahmedabad and have applied for landline and Internet connection on
22.03.2016 and submitted the required documents along with Cheque of Rs. 1000
to your representative Mr. Sagar. I was told that connection would be given
within three working days. I chose Airtel over BSNL keeping in mind the better
customer service.
Now i have been following up with Mr. Sagar for the last 4 days. He never call
me. I always call him and want to know the status. Most of the time he does not
respond.

Now what should i do ?..Amount of Rs. 1000 has been debited from my account.
This can be considered as cheating by the company representative as they fail
to provide the connection. I fthere was technical problem (as i was told

One of the worst network ever I used, such a poor service and bad response from customer care.
When it comes to service and customer satificstion it is zero

Airtel is only looking at cheating their customers!! They have hired a bunch o[censored]neducated people who represents their customer care! They told me to up my spending if I want "good" customer service!! Frauds!!
The nodal team is a joke and won't do anything!

Airtel worst consumer experience!

Actually, I am trying to get a new internet broadband connection for my home here in the Bangalore but hardluck.

I have already paid Rs 500/- as the installation fee (transaction ID[protected] . Airtel, executives ([protected] and [protected]) collected my documents and now they are not taking my phone calls now.

They failed to install the connection as they promised and they are not returning my money and documents. I suspect Airtel is missing using people documents.

Thanks,
-Gurmeet
[protected]

Below is the one i received as response but no repayment is done by AIRTEL

Dear Amarnadh,

Greetings from Airtel!

This is in reference to the email regarding refund, billing adjustment and email id updation for your Airtel account number [protected].

I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future.

As discussed with you on mobile number [protected], Our records indicate that the cheque number 2 has been rejected/returned by your bank and will get refunded within 7-10 working days.

Rs. 200.00/- (Adjustment of Rs. 169.49/- + GST of 18%) has been credited to your account. This will reflect in your next bill generation dated[protected]. The revised outstanding amount, after deducting the adjusted amount will reflect in airtel app or self care web site within 48 hours.

However, you will receive confirmation SMS on the same excluding GST.

There is an excess amount of Rs 1362.30/- which will get adjusted in forthcoming bills.

I would like to confirm that the email ID [protected]@gmail.com has been updated in our records effective[protected].

The same will reflect in your next bill to be generated on[protected] and all future correspondence will be redirected to updated email address.

Ebills are delivered within 4 days from the date of bill generation.

For further queries, please do email.

Best Regards,
Swati Verma
Advisor : Customer Experience
Bharti Airtel Ltd

Dear Airtel,

I am your broadband customer, and I joined you around an year back on [protected]. We all know that in Feb 2020, we started impacted by covid19 pandemic and Govt. declared complete lockdown in the end of Feb 2020. I too my connection in Delhi/Ghaziabad. During this announcement I was at my native place (Uttar Pradesh) and till not could not move back to my base location.

Due to this situation, I request your department to suspend my connection till I am not at my base location and they had suggested to clear the bill; so that they can stop billing cycle for the same. According to their suggestion I submit all my outstanding in the month of March 2020 and till now I am not using this connection. But your department did false promise and they continued my billing cycle. Now they are offering me 50% waver to discontinue/ suspend my connection.

May I please know is this a waver or a penalty?
Why a customer should pay for someone job failure. Should not my connection suspend till I resume my base location without giving another false promise. Also without any torture call asking for to make the payment.

You may please track my record via voice recording(if your department does), my data usages and another approach you could do to find the fact.

I can discontinue but ready to pay again. sharing my case in very humble manner.

Thanks!

I am getting call from[protected] and they talk dirty and start abusing. Kindly take action against this number.